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SmartTask
the World Of Hospitality
Managing Hotel Housekeeping
In The 21st Century
If you asked the General Manager of a large hotel what
takes up the majority of their time, they would likely
say housekeeping management, as this is at the core
of their operation and its success or failure will have
a direct impact on profitability. At the top of their list
would be ensuring the cleanliness and orderliness of
the rooms, and ensuring they are sufficiently stocked
with supplies.
A key activity for any General Manager is the planning
of daily work schedules and the assignment of
housekeepers to different tasks. From the plan, there
is then the supervision of housekeeping staff to ensure
that they perform their duties to the exacting hotel
standards. This will include a range of activity such
as room checks, cleaning and re-ordering of rooms
once guests leave, scheduled deep cleans and checking
public areas, all of which can be very challenging in a
busy hotel.
Gathering information from the housekeeping staff on
maintenance issues and utilisation of supplies is often
paper-based or by word of mouth, so in practice, some
things fall down the cracks which can lead to customer
complaints. If you do receive a complaint, how can
you check if housekeeping performed against the
expected plan? What evidence do you have to aid with
performance reviews of housekeeping staff?
What you need is a cost-effective, easy-to-use, cloud-
based software solution that can be easily deployed
across a single hotel or a complete group. This should
include a simple scheduling system, which can capture
daily work routines and simplify the staff assignment
process. In addition, integrated time and attendance
recording will ensure you have a complete record of
when and where housekeeping staff attended work,
while a simple drag and drop tool will help you plan
the daily activities and communicate them to your
housekeeping staff on their Smartphones.
What is more, there should be a simple means of
gathering evidence that the tasks were performed
as planned, along with additional capabilities to
Website: www.smarttask.co.uk
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electronically notify the maintenance team of any
remedial work required; monitor utilisation and
procurement of supplies; and manage potentially
chargeable damage.
The consumer world is awash with technology
advances such as AI, voice assistants, big data and
self-driving cars, so why are hotel managers in many
cases still using paper for much of the above? Well,
you no longer have to, by using a Facilities Workforce
Management solutions like SmartTask you can
automate much of the above which will provide a
rapid return on investment by saving many hours of
management time and ensuring improved customer
service.
Once implemented such a system can deliver “push
of the button” visibility of housekeeping staffs
performance against planned activities, providing
management data for employee performance reviews,
along with trend analysis of key activity such as room
turnaround time, cleaning duration and room checks.
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