The Tribe Report 10. The Non-Desk Best Practices Issue | Page 20

SERVING NON-DESK EMPLOYEES
WITH BOTH HIGH AND LOW TECH
BY BRITTANY SILBERMAN
Non-desk workers can have a tremendous impact on the customer experience, inside and outside the organization.
Whether the customer is an individual consumer, an internal customer or a business, they’re interacting with those
non-desk workers daily. Not engaging your frontline employees in the vision of the company to make them feel
part of something bigger could be a big miss. After all, it’s up to these employees to deliver on your brand promise.
While it’s no secret that communicating to non-desk employees can be challenging and sometimes overlooked,
potential solutions may be easier than you think. Here are a few high-tech and low-tech tactics to consider.

20 | TRIBE REPORT

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