EMPATHY
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Learnt
The Keys to:
Building Emotional Intelligence:
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"The act of compassion begins with full attention, just as rapport does. You have to really see the person. If you see the person, then naturally, empathy arises. If you tune into the other person, you feel with them. If empathy arises, and if that person is in dire need, then empathic concern can come."
--Daniel Goleman, PhD
Author of "Emotional Intelligence" and "Social Intelligence"