The Symes Report 2 | Page 31

EMPATHY

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Learnt

The Keys to:

Building Emotional Intelligence:

1.MOTIVATION- Do I really want to build it?

2.SUPPORT- Enlist a coach/peer

3.ASSESSMENT- Use a measurement tool

4.LEARNING PLAN- It requires a plan/strategy

5.PRACTICE- It is an active practice

"The act of compassion begins with full attention, just as rapport does. You have to really see the person. If you see the person, then naturally, empathy arises. If you tune into the other person, you feel with them. If empathy arises, and if that person is in dire need, then empathic concern can come."

--Daniel Goleman, PhD

Author of "Emotional Intelligence" and "Social Intelligence"