The SCORE 2016 Issue 1 | Page 3
TABLE OF CONTENTS
2016 Issue 1
FBS Board of Directors
Wray Hutchinson
Chairman
Mark Jones
Vice Chairman
James Bitzonis
Director
Brian Carmody
Director
Jerry Franklin Jr.
Director
Steve Grube
Director
Roz Mallet
Director
Amy O’Neil
Director
Bobby Pancake
Director
Karim Webb
Director
Christy Williams
Executive Director
FBS Editorial Board
Kristi Keith-Hoffman
Editor-in-Chief
[email protected]
Elizabeth Lowman
Managing Editor
[email protected]
Kristen Perez
Associate Editor
[email protected]
Advertising Sales
Jeff Reynolds
Director of Business Partner Relations
[email protected]
678-797-5161
Design and Layout
Kristen Thomas
KT Graphic Design
[email protected]
ON THE COVER
Creating a positive company culture that spans across
your company and throughout your restaurants can be
a tricky task. Turn to Page 16 to learn pointers from
some of your fellow Buffalo Wild Wings® franchisees.
COLUMNS
2
Chairman’s Column
By Wray Hutchinson, FBS Chairman
DEPARTMENTS
4
FBS Member News
9
Event Calendar and New Store Openings
9 Recognitions
10 Franchisee Spotlight
11 Team Up for Kids™
FEATURES
12 Why Clarity and Conviction Beat Charisma
by Dan Coughlin, The Coughlin Company
14 The Culture of Communication: Maintaining Company Culture
with Multiunit Operations and Cross-State Companies
by Kristen Perez, FBS communications coordinator
16 Creating Greatness: Building a Positive Company Culture
by Kristen Perez
18
Serving up Employee Engagement in the Restaurant Industry:
Five Key Ingredients to Engage Hourly Employees
by Debora J. McLaughlin, The Renegade Leader Coaching &
Consulting Group
20 A Billion-Dollar Problem: Recognizing and Preventing Foodborne
Illness Outbreaks
by Kelly Bingham, contributing author
24 Top 10 Signs Your Hourly Employee is Ready to Be a Manager
by Jim Sullivan, sullivision.com
26 Wage Compression: The Great Pay Squeeze
contributed by Mize Houser & Company P.A.
28 Religion in the Workplace?
by Douglas H. Duerr, Elarbee Thompson Wilson and Sapp, LLP
30 Cyber Risk in an Online World
by Sylvia Menetre, BB&T Insurance Services
DIRECTORIES
23 Associate Member Listing
32 Advertisers Guide and Editorial Calendar
Headquarters
1701 Barrett Lakes Blvd. NW
Suite 180
Kennesaw, GA 30144
Phone: 678-797-5161
Fax: 678-797-5171
In keeping with our commitment to the
environment, this publication is printed
on certified, environmentally-friendly recycled
paper using eco-friendly inks.
Franchise Business Services publishes The
SCORE. Any reproduction, in whole or in part, of
the contents of this publication is prohibited
without prior written consent of Franchise Business Services. All Rights Reserved.
Copyright© 2016
Printed in the U.S.A.
www.myfbsonline.org