Glossary of Terms
Our Call to Action: Healthcare that Works, Healthcare that is Safe, Healthcare that Leaves No One Behind.
Healthcare That Works calls us to meet the promise of a consistent, exceptional experience in every
encounter with those we serve.
Healthcare that is Safe calls us to actively identify opportunities to improve patient safety.
Healthcare that Leaves No One Behind calls us to serve as advocates for those who are poor
and vulnerable.
High Reliability Organization (HRO): The Agency for Healthcare Research and Quality defines high-reliability
organizations as “organizations with systems in place that are exceptionally consistent in accomplishing their
goals and avoiding potentially catastrophic errors.”
Healing without Harm: Consist