The NJ Police Chief Magazine Volume 24, Number 1 | Page 11
911eye: enabling the public to stream
directly to Communications Centers
Real-time video
and photos
streamed from
mobile devices to
Dispatchers
Works on any smart
device and operating
system - no need to
download any apps
Share the link across
responders for multi-
agency collaboration
Web portal provides
the ability to view
and share live video
whilst maintaining
voice contact
with the caller
911eye enables a caller with a smartphone to stream live footage,
direct from their phone’s camera, into the Communications Center,
providing vital live footage that allows dispatchers to make more
informed decisions on mobilising the correct resources.
On-Scene Live Video How it works
Dispatchers are under time pressure to
question 911 callers to ascertain what is
wrong, where they are, who they are and
who is in danger in order to dispatch the
right resources. 911eye doesn’t require anyone to download
and install an app, instead it works by the
dispatcher sending an SMS text message
to the smartphone of the caller. By
clicking on the URL link contained within
the text message, a secure ‘one-time-use’
live video stream is enabled* allowing the
911 dispatcher to see the incident, assess
how serious it is and help them decide
what response to deploy.
911eye live footage offers instant ‘on-
scene eyes’ to the dispatchers, helping
them assess the scenario and better select
the appropriate resources to dispatch to
the incident. They can also provide more
qualified information to partner agencies to
help manage the incident more effectively.
911eye live footage also provides
invaluable additional information
to responding crews who have been
mobilised to the incident, supplementing
the information initially taken from the
911 call.
Once online 911eye will also enable the
phone’s loud-speaker so the dispatcher can
converse with the caller while the video is
streaming.
Importantly, no footage is stored on the
user’s handset. And if the caller has poor
signal, or the handset doesn’t support
video, they can opt to send still photo
images instead.
* subject to handset compatibility
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When integrated into the Communications
Center the video captured by 911eye can be
downloaded and stored in order to secure
crucial evidence as an incident unfolds.
However, public safety is of paramount
importance and 911eye should be used
at the discretion of the dispatcher based
on agreed operating procedures to ensure
that members of the public are not placed
at any risk when using the service.