44 • NATIONAL HOME SECURITY MONTH
as collect video clips via the history log
thanks to adjustable motion detection.
“First of its kind, HomeGuard Pro
monitors multiple locations, for example,
your home, office or garage and allows
you to allocate or revoke access to your
house so you decide who comes in or out.
Additionally, your network of contacts is
alerted simultaneously in the event of an
intrusion.
“Once locksmiths are fully up-to-
speed with the features and benefits
and are happy with the installation and
set up process, both confidence and
opportunity grow.
“There is follow on from this with
meeting a representative from our Help
Desk Team. The help desk goes on to
explain that they try and operate as an
extension to the Locksmith by being
available to answer any questions they
may have or give guidance on any
installations out of the ordinary, as well as
support the customer with any questions
or issues long after the locksmith has
walked away. This is to give locksmiths
confidence that they are not alone – if
there is a problem, they have the backing
of a responsive support team who have a
fix or replace policy.”
Finally, there is a round up on
marketing support available which
cements the training. Locksmiths
are encouraged to work closely with
marketing and make use of the materials
provided.
LEAD THE WAY
“In addition,
we have set up a
Smartware Installer
Network to provide
installers with genuine leads to
follow up. In fact, during our last training
session, a lead was given to one of our
attendees who was able to immediately
make an appointment to fit a DoorCam,
making for a very happy installer.”
HOW DID IT GO?
Installers attending the training are
asked for their honest opinions, and from
the first two sessions, the feedback was
very positive indeed, with everyone saying
that the training was good use of their time
and reporting that whilst previously they
had not felt comfortable with smartware,
following the training, their confidence
had grown dramatically and they felt able
to advise upon and install smartware for
their customers. Additionally, although
good to start with, installers’ perception of
ERA as a company was extremely positive
post-training.
LOCKSMITHJOURNAL.CO.UK | SEP/OCT 2018
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SMARTWARE OFFERS
Tania said, “We want
installers to feel confident
quickly following the training,
so we have also devised an
exclusive offer for them. During the
two months following the training, ERA
will give installer 50% cash back on their
first three HomeGuard Pro or DoorCam
installations (terms and conditions
apply).”
Supported also by Aldridgeand Duffels,
ERA also offered some good discounts
for installers looking to make their first
purchases.
“The offer is a great opportunity to put
into practise the skills learnt during the
training session and is a reflection of
ERA’s confidence in both our products
and services.”
To book a place on ERA’s new smartware
training or for more information on its
suite of smart home security products,
visit www.eraeverywhere.com, email
[email protected] or contact the
sales team on 01922 490000.