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• If there is a problem with the keypad
as mentioned in ‘Triple beeps after
entry of a code’, the new code may
contain a number from a faulty key,
and not therefore be accepted
- Test different codes
- Test the code using a different
keypad
TRIPLE BEEP DURING AN ATTEMPT
TO USE A MANAGER COMMAND
• The code being used is not actually
the Manager code
- Locate the Manager code. If the
Manager code is unknown, the lock may
need to be reset and reprogrammed
to enable a new Manager code, which
is possible if the container can be
opened to access the lock. Contact
Safelock Systems for the procedure and
peripheral equipment required to reset
and reprogram
• The lock system has recently been
reset and reprogrammed. The lock
was not correctly activated after
programming causing the Manager
commands to be unavailable
- It may be possible to activate the
Manager code by changing it to a
different code
DOUBLE BEEP AFTER CODE
ENTRY, BUT THE LOCK / DOOR
HANDLE DOES NOT OPEN
• There may be a mechanical fault
with the container
- Where a swingbolt is installed, if the
container’s handle is not in the fully
closed position, pressure is placed on
the lock bolt head which can prevent
the lock from opening. Ensure the safe
handle is in the correct closed position
before entering the code and rotating
- Where a deadbolt or latchbolt is
installed, the keypad or a knob must
be turned before the safe handle is
turned
- There may be a boltwork failure
or blockage such as cash bags
preventing the boltworks from
moving.
• The lock may have been setup in
dual mode, and is expecting a 2nd
code to be entered
- Enter a 2nd code
• The lock may be an AuditGard 66e
and is awaiting insertion of a user
Dallas key
and keypad, attempt to use a different
keypad, contact Safelock Systems for
reboot procedure if it is not possible to
remove and reapply power.
- To test if the lock requires a Dallas
key, hold down the last digit of any
code. If the lock doesn’t require a user
Dallas key, two sets of double beeps
will sound. If the lock does require a
Dallas key, holding down the last digit
will result in only one set of double
beeps
• There a fault with the mechanism of
the lock body
- it is possible that the lock must be
opened forcibly
LED FLASH EVERY SECOND
• Time delay is counting
- Wait for the time delay to elapse
LED FLASH TWICE PER SECOND,
BEEP EVERY 10 SECONDS
• The open window is counting after
time delay has elapsed
- Enter the code and open the lock
system
UNRESPONSIVE LOCK SYSTEM
• Dead battery
• - Change the battery, or in the case
of 3035 or 3125 keypads, hold a 9v
alkaline battery to the connectors
on the face of the keypad then
change the battery in the battery
box. A good battery contact must be
maintained whilst entering the code
and opening the lock – even if the
keypad rotates
• Faulty lock system
- It is possible that there is either a
short in the cable caused by damage,
or the battery is depleted but not
completely dead, and the lock body
has become unresponsive and
requires rebooting (Removing and
reapplying power). Assess the cables
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ATTEMPT TO ADD A USER
CAUSES THE LED TO GO OUT
• The User is already installed and
must be deleted first
- Delete the User then attempt to add
the User again
• The User was disabled
- Attempting to add a disabled User
re-enables a disabled code. Delete
the User then attempt to add the User
again
10 BEEPS / REPEATED BEEPING
AND FLASHING ON A KEY PRESS
• Low battery warning
- Change the battery
• There may be a problem with the
lock system such as:
• Incorrect battery polarities
• A short in the cable running from the
keypad to the lock body
• A faulty component
- Fully assess all components. It is
possible that the lock must be opened
forcibly
5 BEEPS WHEN A KEY IS PRESSED
• The lock system has been disabled
by a signal from a connected alarm
system
- Stop the signal from the alarm system
CONTINUOUS 2 SECOND BEEP
• On a TL11 only, the lock is in
timelock.
- Wait for timelock to finish
CONTINUOUS 6 SECOND BEEP
• On a TL11 only, power has been
interrupted and the clock’s time is
incorrect
- Synchronise correct time with a PC
Installation and full operating instructions
are available on Safelock Systems’
website, along with full details about the
range of Safelock they stock. For more
detailed technical information, including
drill points and reset instructions, please
contact the team.
Tel: 020 8949 1005
Email: [email protected]
www.safelocksystems.com