The Locksmith Journal Nov/Dec 2018 - Issue 59 | Page 77

SAFES • 77 PROUD SPONSORS OF THIS PAGE • If there is a problem with the keypad as mentioned in ‘Triple beeps after entry of a code’, the new code may contain a number from a faulty key, and not therefore be accepted - Test different codes - Test the code using a different keypad TRIPLE BEEP DURING AN ATTEMPT TO USE A MANAGER COMMAND • The code being used is not actually the Manager code - Locate the Manager code. If the Manager code is unknown, the lock may need to be reset and reprogrammed to enable a new Manager code, which is possible if the container can be opened to access the lock. Contact Safelock Systems for the procedure and peripheral equipment required to reset and reprogram • The lock system has recently been reset and reprogrammed. The lock was not correctly activated after programming causing the Manager commands to be unavailable - It may be possible to activate the Manager code by changing it to a different code DOUBLE BEEP AFTER CODE ENTRY, BUT THE LOCK / DOOR HANDLE DOES NOT OPEN • There may be a mechanical fault with the container - Where a swingbolt is installed, if the container’s handle is not in the fully closed position, pressure is placed on the lock bolt head which can prevent the lock from opening. Ensure the safe handle is in the correct closed position before entering the code and rotating - Where a deadbolt or latchbolt is installed, the keypad or a knob must be turned before the safe handle is turned - There may be a boltwork failure or blockage such as cash bags preventing the boltworks from moving. • The lock may have been setup in dual mode, and is expecting a 2nd code to be entered - Enter a 2nd code • The lock may be an AuditGard 66e and is awaiting insertion of a user Dallas key and keypad, attempt to use a different keypad, contact Safelock Systems for reboot procedure if it is not possible to remove and reapply power. - To test if the lock requires a Dallas key, hold down the last digit of any code. If the lock doesn’t require a user Dallas key, two sets of double beeps will sound. If the lock does require a Dallas key, holding down the last digit will result in only one set of double beeps • There a fault with the mechanism of the lock body - it is possible that the lock must be opened forcibly LED FLASH EVERY SECOND • Time delay is counting - Wait for the time delay to elapse LED FLASH TWICE PER SECOND, BEEP EVERY 10 SECONDS • The open window is counting after time delay has elapsed - Enter the code and open the lock system UNRESPONSIVE LOCK SYSTEM • Dead battery • - Change the battery, or in the case of 3035 or 3125 keypads, hold a 9v alkaline battery to the connectors on the face of the keypad then change the battery in the battery box. A good battery contact must be maintained whilst entering the code and opening the lock – even if the keypad rotates • Faulty lock system - It is possible that there is either a short in the cable caused by damage, or the battery is depleted but not completely dead, and the lock body has become unresponsive and requires rebooting (Removing and reapplying power). Assess the cables LOCKSMITHJOURNAL.CO.UK | NOV/DEC 2018 Sponsored by ABUS ATTEMPT TO ADD A USER CAUSES THE LED TO GO OUT • The User is already installed and must be deleted first - Delete the User then attempt to add the User again • The User was disabled - Attempting to add a disabled User re-enables a disabled code. Delete the User then attempt to add the User again 10 BEEPS / REPEATED BEEPING AND FLASHING ON A KEY PRESS • Low battery warning - Change the battery • There may be a problem with the lock system such as: • Incorrect battery polarities • A short in the cable running from the keypad to the lock body • A faulty component - Fully assess all components. It is possible that the lock must be opened forcibly 5 BEEPS WHEN A KEY IS PRESSED • The lock system has been disabled by a signal from a connected alarm system - Stop the signal from the alarm system CONTINUOUS 2 SECOND BEEP • On a TL11 only, the lock is in timelock. - Wait for timelock to finish CONTINUOUS 6 SECOND BEEP • On a TL11 only, power has been interrupted and the clock’s time is incorrect - Synchronise correct time with a PC Installation and full operating instructions are available on Safelock Systems’ website, along with full details about the range of Safelock they stock. For more detailed technical information, including drill points and reset instructions, please contact the team. Tel: 020 8949 1005 Email: [email protected] www.safelocksystems.com