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LAGARD Troubleshooting
Safelock Systems Ltd is the main trade supplier of LAGARD Safelocks
in the UK and Ireland, with over 30 years’ experience covering LAGARD
and other Safelock products. Directors Jasmine Hunt-Brown and Tony Brown
give The Locksmith Journal some useful troubleshooting information.
» » LAGARD SAFELOCKS IS ONE OF THE
most popular brands installed across
the UK and Ireland. Some of the more
common issues, ranging from ‘beep’
mis-interpretation to damage faults, are
covered here. TRIPLE BEEP WHILE
ATTEMPTING TO ADD USER 1
• The lock system is not a 39e, but
a 66e or TL11, where User 1 is the
Manager
- Refer to 66e or TL11 instructions
GENERAL OPERATION
• Refer to each lock’s specific user
operating instructions for full
information: Basic, ComboGard Pro
39e, AuditGard 66e, TL11 and Supra.
- A short beep indicates a correct
button press
- A double beep indicates that the
code or function has been accepted
- If a mistake is made during a
procedure, wait 20 seconds and
restart the procedure TRIPLE BEEP WHILE ATTEMPTING
TO ADD USER 9 OR 31
• If the lock system has been
programmed so that User 9 for 66e
and TL11 or User 31 for Supra is able
to override time delay, and time
delay is active, the code can only be
added during the open window
- Wait for the time delay to elapse and
add the code during the open window
before the lock has been opened
TRIPLE BEEP AFTER
ENTRY OF A CODE
• The code may have been entered
incorrectly
- Attempt to enter the code again
• If the code is a user code, it may
have been deleted or disabled
- The Manager code can be used to
install or re-enable
- If the Manager code is unknown,
attempt opening with another code.
The lock may need to be reset and
reprogrammed to enable a new
Manager code
- If no other code is available, it is
possible that the lock must be opened
forcibly
• A recent attempt to change the code
may have been entered incorrectly
twice, recording a code that was not
intended
- Test variations of the intended code
with changes to the first and last digit,
in case the code was entered out of
sequence in error
• There may be a fault with the keypad
possibly due to wear and tear, so
that the correct number’s signal is
not being sent to the lock
- If other codes are available, test
them to open the lock
- If no other codes are available, test the
code(s) using a different keypad. Contact
Safelock Systems for the procedure to
swap keypads without opening the safe
TRIPLE BEEP ON A KEY PRESS,
LED FLASH EVERY 10 SECONDS
• The lock is in penalty caused by
4 consecutive entries of incorrect
codes
- Wait 5 minutes for the penalty period
to elapse and try a valid code again.
Further entry of 2 incorrect codes will
reactivate the penalty
TRIPLE BEEP DURING
ENTRY OF CODE
• The code entry is out of sequence,
i.e. a triple beep occurs on the
5th digit because a key had been
pressed in error
- Wait 20 seconds and enter the
code again
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TRIPLE BEEP WHILE ATTEMPTING
TO ADD TIME DELAY VALUES
• Time delay is already active, and
the new values are lower than those
already in the lock system
- Wait for the time delay to elapse.
Attempt the procedure again during
the open window, before the lock has
been opened. The open window will
continue counting after correct entry
of the procedure. Open the lock, and
on the next opening, the new time
delay values will apply
TRIPLE BEEP DURING CHANGE
CODE PROCEDURE
• If the new code differs from the old
code by only 1 digit, it will not be
accepted by the lock system
- Use a different code
• If the new code is a duplicate of
a code already stored in the lock
system, it will not be accepted (Not
possible for Supra as each code
contains a unique User ID)
- Use a different code