The Locksmith Journal May/Jun 2018 - Issue 56 - Page 82

82 • SECURITYSYSTEMS PROUD SPONSORS OF THIS PAGE Best Practice Third-party certification, a guide, by SSAIB » » IN A CONSTANTLY EVOLVING competitive market, installers need to know how they can best demonstrate their credentials, expertise and adhere to best practice – all while trying to win business in the security systems sector. Also, how can specifiers and end- users safeguard the highest protection levels for their staff, facilities, visiting customers and on-site contractors? And are their implemented measures meeting insurance requirements by being compliant with all legislation and any imposed response criteria by, for example, the Police? With countless online recommendations, Government-backed initiatives and ventures such as Which? Magazine, Checkatrade and Trustatrader, it’s surprising that the benefits of third- party certification aren’t commonly recognised – as they can put installers ahead of their competitors and reassure customers that firms are working to the very highest of standards. procedures they operate. Having said that, we’re friendly, approachable and non- bureaucratic. “Certification means you can be confident in the quality of service you provide. Insurers increasingly require evidence that all steps have been taken to mitigate risk and ensure the safety of personnel, and assets, within the workplace. “SSAIB-certificated companies meet or exceed insurers’ requirements, meaning customers ensure that their work has been completed to all relevant standards, by a provider that is competent in all its working practices. “Having accreditation brings value to a business, demonstrating that the company has been independently inspected and that it can and does meet relevant industry standards. It also demonstrates the firm’s expertise and professionalism and gives the customer peace of mind that they’ve chosen the right company to whom to entrust their systems.” ‘SSAIB tries its hardest to ensure that the process is as far from daunting as it can be for applicants’ ALARMS AND STANDARDS Should a ‘Type A’ (remote-signalling) intruder alarm system be activated within a facility, for example, an alarm receiving centre (ARC) would need to confirm it before the Police would be alerted to it. In the case of CCTV surveillance systems, a remote video response centre (RVRC) would need to perform the same action as an ARC. Because of this, it’s essential – under the Security Systems Policy of the National Police Chiefs’ Council – that these types of systems are installed by a certificated provider. System providers that install, maintain and monitor security systems that require Police response are, therefore, audited for compliance by a third-party certification body – such as SSAIB – who are accredited by the United Kingdom Accreditation Service (UKAS.) Level one Police response (immediate) is simply not available without third-party certification and the associated Unique Reference Number (URN) assigned by the Police. INSPECTION INSIGHT A popular topic from firms looking for Security Systems Alarms and Inspections Board (SSAIB) approval is the certification process and what it involves. Installers often want to know if it’s difficult and/or time-consuming and sometimes ask if it really does provide customers with further reassurance. SSAIB auditor Peter Cowell believes the bar is set at a high level for third-party certification, but adds that SSAIB tries its hardest to ensure that the process is as far from daunting as it can be for applicants. Cowell revealed: “We’ll only certificate companies that can demonstrate technical and managerial competence through an inspection of the processes and LOCKSMITHJOURNAL.CO.UK | MAY/JUN 2018 Sponsored by Insafe | Loksafe.co.uk | Insafe.com Failure to provide this level of protection will leave the facility widely exposed to a range of potential risks. The Security Systems scheme is also dependent on British Standards being achieved. This means, for instance, that ARC or RVRC-monitored systems must confirm to BS EN 50518. Most importantly, all relevant standards are incorporated within the certification auditing process; whether the audit is held to cover an intruder alarm system or any other type of equipment. ‘Having accreditation brings value to a business’ PRIVATE INVESTIGATIONS Commercial, domestic and professional investigative services have also come under UKAS certification in recent times, through the BS 102000 code of practice. Under the surveillance camera commissioner’s (SCC’s) code of practice, public-sector camera schemes now also require third-party certification. Set in the context of a draft national surveillance camera strategy for England and Wales, the aim of this is to give system operators the opportunity to demonstrate compliance with the surveillance camera code of practice and other guidance. Commissioner Tony Porter has ambitious plans for the code, describing it as a “universally accepted example of good practice.” However, he’s also warned those operating the scheme must comply with the 12 guiding principles of the code – in accordance with the Protection of Freedoms Act 2012. www.ssaib.org The Security Systems Alarms and Inspections Board (SSAIB) will be at Lockex 2018 – Security & Fire Safety (8th-10th June) at the show’s brand new ‘Pavilion of Trade Bodies’. More information – and free registration – is available at www.lockex.org