104 • RECRUITMENT
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WINDOW WARE – A RARE GEM !
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WINDOW WARE internal sales staff have undergone customer service training as a matter of routine .
Window Ware measure service levels every day across the business , from regular customer satisfaction feedback through online reviews , to the OTIF performance ( goods delivered to our customers on time , and in full ).
For one customer , the training of Internal Sales Executive Demi Whitbread surpassed all expectations and he felt compelled to write to Window Ware Managing Director Samantha Nuckey .
A month ago , Graham Chance from Buckinghamshire was completely unaware of Window Ware , and came across them from a recommendation from one of their brand partners , Hoppe .
He was looking for a specific Hoppe handle , which Demi set about trying to source for him . Graham was so impressed with Demi ’ s positive attitude , determination , knowledge , and staying power ( which he says was first class !) that he wrote to Window Ware ’ s MD to tell her what a ‘ rare gem ’ Demi is .
Graham has many years of business experience and said : “ Such levels of positive and helpful customer service are quite rare and and therefore it has been my absolute pleasure to have been introduced to Window Ware though communications and meeting with Demi .”
Window Ware ’ s managing director Samantha Nuckey said : “ Our commitment to service excellence is at the forefront of our minds , every single day . We have a team of eight in our internal sales team , and each and every one of them has been fully trained to deliver our high standards of service . Demi and the rest of our internal sales team do us proud every single day , going over and above what is expected of them .”
New President appointed at the BWF
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CLIFF THRUMBLE , managing director of Boyland Windows has been appointed the new president of the British Woodworking Federation ( BWF ).
Cliff built his career at Boyland Joinery over 20 years , starting as a labourer before completing an apprenticeship as a bench joiner and working his way up through the company via design , estimating and surveying before becoming commercial director and then managing director at 35 . He has also managed the Timber Window Accreditation Scheme and is an active member of the Wood Window Alliance .
Cliff takes on the BWF presidency after three years of leadership by David Pattenden , managing director of Specialist Joinery ( South ) Ltd . Cliff Thrumble said : “ I owe a debt of gratitude to David who steps down as president having led the BWF through its most successful years yet . The BWF is now in excellent shape , with more than 700 members , subscriptions increasing , a clear strategy and a powerful voice with policy makers .
“ My most urgent priority in my time as president will be about helping to tackle the ongoing skills crisis , both in terms of increasing awareness of joinery as a secure and rewarding trade to bright school children and career changers , and increasing the commitment to training given to joiners , machinist and installers . This is a critical part of the BWF ’ s action plan for the success of the industry .
“ It is also very much about ensuring the BWF talks to the wider industry , and our members talk to us . We have a strong trade body , but we need to do more to grow membership and engage as many as possible in our work . This means meeting the needs of all members and adding their voice to ours . A key part of my role will be in helping the BWF team to keep our feet on the ground while we look to the horizon .”
The appointment of the BWF ’ s new president took place at the AGM and annual Members ’ Day which attracted 150 representatives from joinery manufacturing businesses across the country .
LOCKSMITHJOURNAL . CO . UK | JUL / AUG 2016 Sponsored by ASSA ABLOY