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sessions and understand more about the
installer-customer relationship which can
only be of benefit to all parties concerned.
“It is great to build a rapport with
installers, after all, they are the ones on the
ground responding to customers’ needs
and queries on a day-to-day basis. We
want to make sure that they have all the
information and product knowledge they
need to respond professionally and with
confidence. In order to do this, we need to
understand the issues they come across.
It’s a two-way relationship and one which
we value and want to build on.”
ONGOING SUPPORT = PEACE
OF MIND FOR ALL
The relationship with installers and
customers doesn’t end once an ERA
smartware product is installed. ERA has a
team of dedicated in-house experts offering
a wealth of practical experience or help and
advice to customers once they have an ERA
product – and that includes locksmiths
too, not just the end user. ERA launched
a dedicated smartware helpdesk team in
July 2018; giving installers a clear point
of contact to refer their customers to for
aftercare if they have any questions post-
fitting - including live-chat web-support. eye on the ERA website for more details:
www.erahomesecurity.com or www.
eraeverywhere.com.
BECOME AN ERA INSTALLER
As the demand for smartware products
increases, so does the number of requests
for details of accredited installers with
expert knowledge and experience in this
area. In response to this, ERA is replacing
the ERA Partner Scheme with a new
and improved ‘ERA Installer Scheme’.
Locksmiths will be able to sign up to the
scheme and specify if they want to be
recognised as traditional or smartware
product installer, or indeed both. In
return they will have the support of
ERA, a professional and well-respected
brand, which will add value to their
business. ERA will link installers with
customers and homeowners and provide
joint branded clothing and van decals
as well as other marketing support to
further enhance their services. Going
forward, discounts and special offers as
well as product testing will be available
to installers too, and of course access to
ERA’s free smartware training sessions
regardless of whether they sign up to the
scheme or not. The launch of the new ERA
Installer Scheme is imminent – keep an WHO NEEDS SMARTWARE?
Everyone can benefit from the previously
unattainable reassurance and convenience
that smartware products provide. However,
it’s not just security. Locksmiths deal with a
lot of elderly people or those will disabilities
and HomeGuard can work here too.
Tania explained, “For those with older
relatives, who may be vulnerable, there are
SOS accessories available that will trigger
a smartphone in an emergency alerting
friends or family that help is needed. For
even more reassurance, IP cameras can be
added to the system. This would allow a user
to log on in the event of an alert and visibly
check what the situation was, allowing
action (or a big sigh of relief!) to be taken.
“Door sensors can be added to a system
alerting customers if a door is opened,
which would be useful when small children
are around or if caring for someone with
dementia. In addition, our brand new wifi
video door bell, DoorCam can be set so that
your customer is alerted when someone
comes to the door, rather than an elderly
relative, giving added protection and peace
of mind.”
LOCKSMITHJOURNAL.CO.UK | JAN/FEB 2019
SMART PRODUCTS THAT DELIVER
ERA’s smartware includes the
HomeGuard Pro alarm, a high
specification cloud-based alert and
monitoring alarm system, the first of
its kind to combine security with smart
living; operated by a smart phone app,
and offering real time alerts, the ability
to protect multiple locations; anytime,
anywhere.
Likewise, ERA’s brand new wifi video
doorbell, DoorCam allows homeowners
to view all callers and talk to them in
real time, whether they’re home or not.
With ease of operation in mind, once
DoorCam is wired in, the householder
can simply plug in the WiFi chime
which comes as standard, connecting
up to four more chimes in the home,
all as part of the package. This means
a chime will sound in the house, with
adjustable sound, volume and light
function, eliminating the need to carry a
Smartphone around.
For information on ERA’s wide range
of security products, including its suite
of smart home security products, visit
www.eraeverywhere.com, email info@
eraeverywhere.com or contact the
sales team on 01922 490000.