The Journal of the Arkansas Medical Society Issue 11 Vol 114 | Page 12

A C L O S E R L O O K AT Q U A L I T Y EDITORIAL PANEL Chad T. Rodgers, MD, FAAP; Elena M. Davis, MD, MPH; Michael Moody, MD; J. Gary Wheeler, MD, MPS Next Steps After a Positive Developmental Screen BY MAYA LOPEZ, MD; JILL FUSSELL, MD; ELDON SCHULZ, MD; and CHAD RODGERS, MD C ase: GD, a 22-month-old healthy boy is in your clinic for his 18-month visit. Mother reports, “He’s got to have his Thomas movie going over and over. He’s very stubborn, won’t talk, won’t mind. But his granddaddy was like that too.” Parents say he does not point, “he tends to fall out upset when he wants something” and ignores other children, “unless they have something he wants.” Health surveillance, conducted by primary care providers (PCPs) during patient encounters, has a low yield when screening for developmental delays. To identify children at high risk for developmental delay, the American Academy of Pediatrics recommends using standardized developmental screening tools at 9, 18, and 24 or 30 months; and a standardized screen for Autism Spectrum Disorders at 18 and 24 months. 1 While many of us would correctly conclude that GD needs a developmental evaluation, we may struggle with what and how to tell the family or knowing what else GD needs. Aside from referring appropriate children for developmental evaluation and services, the PCP is tasked to: 1) present screening results to the family using a culturally sensitive, family-centered approach 2) determine the cause of delays, including hearing and vision screens 3) maintain links with community resources and coordinate care with them. 2 EFFECTIVE COMMUNICATION When you must deliver bad news, using effective communication skills helps families share personal information, become active participants in treatment, and cope better with medical issues and grief. Families need to provide information about symptoms, and feel that we are listening and are empathetic. 3 Parents’ satisfaction about receiving testing results or news about their child’s medical condition is affected by the directness with which the news is given, if they feel the clinician understands their concerns, the clinician’s communication skills and if they received a lot of information. 4 Parent focus groups for typically developing children preferred a non- alarmist style of sharing the news (e.g., “I think most children should be doing this by now.”) Parents of children receiving early intervention (EI) services preferred an honest, straightforward approach. 5 Parents also recommended that clinicians emphasize the need for action by families and care providers, and parents be given an opportunity to prepare themselves to accept the news. Families expressed frustration on the timeliness of their care provider’s response to their concerns. Clinicians who make direct and specific statements regarding their concerns, despite being uncertain, may be more helpful to the family than false assurances. GD’s mother shares her concerns but also subtly suggests these may be unfounded as “GD is just like his granddaddy” or these symptoms are part of GD’s personality. It is important to assess parents’ level of developmental awareness. If they are aware, be direct but gentle and avoid sugar-coating your concerns. If parents are not ready to proceed to an evaluation, prepare them by providing developmental charts and schedule a follow-up visit in one to two months for discussion. Parents may also benefit from hearing a description of a developmental evaluation. INITIAL MEDICAL EVALUATION GD’s initial medical evaluation should include a careful review of his medical history, including family THE ARKANSAS FOUNDATION FOR MEDICAL CARE, INC. (AFMC) WORKS COLLABORATIVELY WITH PROVIDERS, COMMUNITY GROUPS AND OTHER STAKEHOLDERS TO PROMOTE THE QUALITY OF CARE IN ARKANSAS THROUGH EDUCATION AND EVALUATION. FOR MORE INFORMATION ABOUT AFMC QUALITY IMPROVEMENT PROJECTS, CALL 1-877-375-5700. • MAY 2018 252 • THE JOURNAL OF THE ARKANSAS MEDICAL SOCIETY VOLUME 114