The Journal of mHealth Vol 1 Issue 3 (June 2014) - Page 22

The Value of Video in Modern Health and Social Care The Value of Video in Modern Health and Social Care Embedding video within health and social care provision has been shown to produce significant health economic and quality benefits. This report considers the implications of incorporating video in order to underpin communication in modern clinical work flows. The use of video in healthcare is nothing new, in fact the concept for teleconsultations has been around for decades. Despite this, it is only really in recent years that the use of video has become more widely accepted among healthcare professionals and providers as a viable operational tool. As part of our consideration, in this issue, of the barriers and challenges that can affect adoption of digital and mobile health solutions, we have partnered with UK based healthcare video provider v-connect to consider the deployment, use, benefits, and barriers to adoption of video within modern health and social care clinical work flows. Using deployment case-studies and user experiences, we analyse how this type of system can be best employed in order to integrate effectively within everyday use scenarios. Video is an extremely compelling medium for healthcare, as it can provide the means to remotely administer care whilst maintaining the critical aspects of human interaction, that foster trust and rapport between patient and carer, something that can often be lost when using technology. In fact by increasing the ability to connect with care providers in a wider range of circumstances, often facilitating the interaction, video can actually be used to underpin communication in care situations. The Technology The v-connect solution, developed by UK based Red Embedded Systems, is a dedicated secure and proven video communication service linking professionals together to improve the quality of care. Developed in partnership with the UK National Health Service and local 20 June 2014 authorities the system meets the highest levels of security whilst delivering seamless communication. The service has been deployed throughout the UK to meet the needs of a number of different health and social care priorities. By partnering with care organisations to enable the delivery of services that focus on outcomes, the system is creating new possibilities for accessing health and social care and associated services from the home, and other remote locations. ‘v-connect’ provides a service led solution that incorporates a set-top box connected to a recipients television. The hardware and system requirements are easily installed resulting in an unobtrusive, secure, encrypted, teleconferencing system. Recipients have access to a tailored carousel-style menu interface that incorporates all of the relevant services for their particular care requirements. This allows care providers to deliver multiple services at a single point of access. As well as live video features, it is also possible to upload learning or rehabilitation content specific to an individual recipient that can be easily accessed when required. Access can also be monitored to help maintain adherence with care plans, and the system easily integrates with other condition monitoring services to link live video with real-time bio-telemetry. With a small number of users the system works with a simple person-to-person approach. As the number of users increases and the need to integrate multiple services develops v-connect offer communications hubs. These are simple to use call-management panels enabling care providers to easily manage, triage, filter, and re-route all calls to ensure that they all receive the attention they require. The system has interfaces across all major IT platforms, which means that video calls can easily be re-routed to the PC, smartphone or tablet of relevant consultants, doctors, or carers. The use of a dedicated video solution delivers healthcare providers and the end user patient with significant benefits over other communication applications, such as domestic consumer services like Skype, and VoIP which is predominantly business orientated, and therefore inappropriate for use in care situations. By developing the system with direct input from the NHS, the technical elements of the service have been designed to ensure that they integrate with existing IT provisions, meaning that care providers can access H