WELFARE – HOUSING
Post for previous
occupant of SFA
New Look
Change of name for housing contractor
The contractor responsible for Service Family Accommodation (SFA) has
changed to Amey Defence Services, known more simply as ‘AMEY’.
Formerly managed as a joint venture with Carillion, the new deal sees
AMEY take over responsibility for the repair and maintenance of service
family homes.
The telephone number has remained the same – 0800 707 6000
– but their website and email addresses have changed.
New AMEY contact details:
Website www.ameydefenceservices.co.uk
Twitter @Ameyplc
Housing Repairs [email protected]
Housing Allocations [email protected]
Customer Care [email protected]
SFA occupants meeting
At the recent Occupants Meeting, various issues were discussed including
– street lighting in the SFA area, the hedge reduction programme,
showers, house security, garage defenders, and the communication of
problems from residents to the Amey helpdesk to the workman.
Please do come along to these meetings to raise your concerns,
problems and issues - both positive and negative - about your SFA
or the SFA areas, with representatives from the Station, DIO, Amey,
and the local police.
Details of the next meeting will be advertised on the
Community Facebook site – and via e-mails to unit
departments
If you have a housing issue between meetings, do contact
the Housing Officer Paul Wheable at the Welfare Office
on 01452 362554 (extension 4554)
24
SUMMER 2019 the imjin
When you
move into
your new
SFA, you
may receive
through the
post system correspondence
(i.e. letters, bills), addressed to
the previous occupant. Please
cross through the address
and write on the envelope
‘NOT KNOWN AT THIS
ADDRESS, RETURN TO
SENDER’, and re-post
through the post system.
Do not open the
correspondence, as
this is against the law.
Utility Bills
If the correspondence is
from a utility company – gas,
electricity, water, please bring
the envelope and contents
to the Welfare Office. We will
notify the company of the
change of occupancy, and
forward the correspondence to
the relevant DIO/ Carillion Amey
department for their action.
Royal Mail
Keepsafe
Are you concerned about
post/mail piling up in your
home, whilst you are away on
holiday, or other long period?
If so, the Royal Mail has a
service that holds onto your
post/mail for the period you
are away.
The Service is called
‘Keepsafe’. You can ask for
your post to be kept from
17 days to 66 days, at a
relevant cost. You can apply
for the service online, by post,
or by phone.
Full details are on the website:
www.royalmail.com/
personal/receiving-msil/
keepsafe