From there, we built up the rest of our cloud infrastructure,
starting with IaaS, PaaS and SaaS capabilities. We built
shared services that could be used across customers and
across tenants, including single sign-on and identity ser-
vices. On top of that, we put in a cloud management infra-
structure to manage across multiple tenants and at massive
scale. We built the whole monitoring and management
infrastructure around that – how you provision tenants,
manage tenants, report, license and do entitlements.
At every layer of the stack we wanted to redesign with the
latest technology that would enable us to achieve positive
business outcomes for the customer.
To help us move through our cloud implementation, we
engaged with Cloud Technology Partners (CTP), a Hewlett
Packard Enterprise company, at several stages. While our
team had a clear vision of where we wanted our project to
go, we needed an expert to validate some of our assumptions.
Early on, when we were exploring hosting options, the CTP
team helped us define plans for the construction and ongo-
ing optimization phases. The company served as a sound-
ing board on customer experience issues, how to demon-
strate continuous improvement and how to increase gross
margins. It created baselines early in our cloud journey –
particularly in DevOps – and helped develop roadmaps for
improvement.
Delivering the Next Generation of Work-
force Management
Aron’s challenge to develop a solution that would put Kro-
nos out of business started with a small team of around 25.
Over the course of five years, it would grow to include more
than 500 world class engineers and product managers.
spent that same five years re-imagining every facet of our
business – from professional services to customer support,
to finance and marketing and everything in between – to
make sure the organization was ready to support what is
today known in the market as Workforce Dimensions.
Workforce Dimensions is the first next-generation work-
force management solution of its kind. It offers a break-
through employee experience and unprecedented levels of
operational insight. Embedded analytics and personalized
visualizations provide real-time visibility into compliance
and employee well-being. Artificial intelligence and machine
learning provide best-fit recommendations and guided
decision making. The technology infrastructure provides
powerful platform extensibility with open APIs to easily
adapt to changing business needs.
We have struck key partnerships with tech leaders like Mic-
rosoft, Google, IBM and SAP – all of whom are using Work-
force Dimensions in some capacity to dramatically change
how people leverage technology at work.
It is not often you get to work on a project of this signifi-
cance. For many people, it may happen just once in a career,
if at all. This spring will mark the one-year anniversary of
our first customers going live on Workforce Dimensions. We
are proud that customer demand over the first full year on
the market exceeded company goals by 50 percent. But
while it may seem like we have reached the end of our jour-
ney, the truth of the matter is, the real work – migrating
thousands of customers, implementing brand new custom-
ers and continually innovating Workforce Dimensions to
stay ahead of customer needs – is just beginning.
Bill Bartow is Vice President of Global Product Manage-
ment at Kronos and Susan Rossnick is Vice President of
Engineering at Kronos.
In addition to building an entirely new solution, Kronos
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