The Doppler Quarterly Summer 2018

Complex , and often long , cloud transformation results in an organization that can execute at a higher rate of speed , learn from failures and constantly improve .

Many enterprises are struggling with the same transformation challenge : how to create an organization that can quickly adopt new technology while responding to immediate market needs and new competitive threats . The transition to becoming that kind of operation is not simple . It involves all aspects of an organization developing new muscle memory based on new ways to operate that are accepting of learning and failure . It also requires empowering staff to make rapid decisions driven by common organizational direction and principles .

Cloud is the platform component that enables a more agile , responsive organization . But consuming cloud in a way that a business can also transform requires a coordinated effort across multiple domains . All aspects of the people , process and technology components of an organization are impacted as it matures from current to new operational models . Figure 1 outlines the key changes that must occur in order to maximize velocity . The primary change is the move from approval based processes to a focus on exception handling and constant organizational improvement .

People Process Technology

New World	• Self-directed learning • Constantly changing job roles , descriptions and focus on improving process • Ability to explore new skills & technology , even if not directly applicable to job today	• Focus on handling exceptions • Automated processes , automated escalation , manual exception handling • Processes focused on beginning work and approving based on outcome	• Technology replaced every 18-24 months • Rapid pilots prior to decisions on new technology adoption • Guard rails for technology , loosely defined guidelines
Old World	• Focus on excecuting process • Train new staff to execute a defined role • Skills become stagnant , minimal training offered to existing staff	• Focus on minimizing exemptions & escalating within management chain • Processes focused on gaining approval prior to work beginning	• Lifecycle of 5-7 years for technology investments • Long evaluation periods before making technology decisions • Organization wide standards with complex exception processes

Figure 1 : New and Old Worlds

Many organizations start their cloud adoption journey with the intention of saving costs on IT operations . While the cloud can bring cost savings , its larger benefit to an organization lies in enabling faster time to market for new products and

SUMMER 2018 | THE DOPPLER | 29

The Doppler Quarterly Summer 2018 | Page 31

Complex , and often long , cloud transformation results in an organization that can execute at a higher rate of speed , learn from failures and constantly improve .