The Doppler Quarterly Summer 2018 - Page 3

The Doppler Effect Over the past several years we have seen many of our clients’ cloud programs make great progress -- and some only up to a point. The fact is, getting to scale with public cloud requires a wholesale trans- formation in IT, involving people, pro- cesses and technology. Some clients have the resources and drive to take on this transformation and see it through. Others start well but then get bogged down due to the level of commit- ment required to begin realizing value. Still others know from the beginning that they have neither the desire nor the wherewithal to take this on -- at least not at this time. And why should they, if they don’t have to? Cloud is NOT their business and most often yields no differentiation to it. Across many engagements we have helped clients build out their operating models. The environment, based on our Minimum Viable Cloud (MVC) methodology, has included tooling, new security architec- tures, automation and process models that align IT with the cloud. Along the way we have learned a few things about what success looks like, and about some of the common pitfalls that can be easily over- looked. Increasingly, enterprises are start- ing to recognize the value of merging pub- lic and on-premise cloud programs under a common operating model. However, that also increases the number of operating environments and thus, the complexity and risk -- making it even harder to go it alone. On page 50, John Treadway explores the virtues of leveraging a managed service provider (MSP) -- increasingly referred to as a Cloud MSP (or cloud service provider) -- to accelerate the time-to-value and increase the scale of the cloud program. By offloading all the operational com- plexity, retooling and talent transforma- tion challenges to a competent third party, enterprises can migrate faster, accelerate innovation and lower risk. Often, the results can include a much lower cost operating model -- since it takes practice and experience to scale efficiently. As we have looked across the market, one thing has become clear: not all Cloud MSPs are created equal. The DNA is key, with born-in-the-cloud providers focused entirely on public cloud operat- ing models, while traditional ITO/MSPs attempt to bolt legacy thinking and labor- heavy processes onto the new model. Some Cloud MSPs are locally or region- ally strong, while others have a national or global capability in line with their larger enterprise clients. It is important to have a clear under- standing of what it means to be a fully enterprise-capable Cloud MSP, and why the wrong choice can result in increased risk and less than optimal value. In this edition, we explore cloud management options and the fundamental elements enterprises should look for in a cloud managed service provider. Finding the right fit goes a long way toward achieving an organization’s ongoing success, both now and in a future, fully hybrid cloud model. Bruce Coughlin Chief Executive Officer SUMMER 2018 | THE DOPPLER | 1