The Doppler Quarterly Spring 2018 | Page 87

KPIs for Maturity of the Enterprise
For each category below , establish a scale of maturity that is accepted within your organization as a good measure of success . Keep in mind that the average maturity of the organization does not necessarily equate to the maturity of each business unit . Your scale of maturity should be simple and easy to understand . Start with a scale of 1 to 5 , with 1 representing a manual process and 5 representing a fully automated one . Map the maturity scale to each category , and have your teams confirm that their maturity level is representative of their current state . Then have them agree to a path of action to raise that maturity to the next level .

KPIs for Maturity of the Enterprise

• The number of categories your team scores a Level 3 or above
• The amount of time it takes your team to move between levels , to close maturity gaps
The results of higher maturity are straightforward — faster performance of processes , and reduced cost in the performance of those processes .
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Process / Operation Model
Technology
Automation

FPO

Run / Operate
Staffing / Talent / Skills
Human Capital
Communication / Culture Change
on of New Services
Consistent , Compliant Cloud Delivery
Auto Recovery and Remediation
Self-Service Reporting
Service Culture
Business IT Leaders
d Intro of d Services
Automated Provisioning with IT Control Framework
Service Exception Handling
Automated Service Remediation
Succession Planning
Skill Gaps are Recruited
Portfolio cycle ement
IT Processes Controls Automated
Provisioning from Service Catalog
Service Quality Management
Lifecycle Skill Development
Global Expert Core Team
Services ed within alog
Controls / Outcomes Defines
Standard Provisioning Templates
Services Tracked within Config Mgmt . Systems
New Job Roles are Introduced
New Global Org Defined
rchitecture
IT Processes Documented
Manual Cloud Provisioning
Cloud Service Monitoring
Technical Job Roles
Skills Inventory
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