The Doppler Quarterly Fall 2018 | Page 90

An Insurance Company Assigns  the Right Resources and Priori- tizes for Success Overview We worked with a Fortune 500 insurance company to develop a plan to get started on AWS. The company chose to move cautiously to avoid the mistakes its peers made jumping into cloud too fast without assigned processes and team. It engaged CTP on sev- eral fronts: 1) to complete a Cloud Transformation Maturity Assessment to assess baseline maturity, set a strategic roadmap to improve it and identify chal- lenges and blockers to cloud adoption; 2) to create a CBO to establish a baseline of resources; and 3) to draw up a roadmap for future work. Challenges The insurance company did a good job of identifying challenges and understanding their own areas of weakness based on the up-front assessment. It approached the project in a flexible, cooperative manner and was realistic about what could be accom- 88 | THE DOPPLER | FALL 2018 plished. When the maturity assessment revealed low readiness scores across all ten categories, the cus- tomer did not try to catch up all at once. It agreed to focus on three categories to mature: 1) Security/ Risk/Compliance; 2) Process/Operation/Model; 3) Communications/Culture. While maturing these three categories, CTP also kicked off an application assessment and started building out their cloud foun- dational services using the Minimum Viable Cloud (MVC) methodology. Doing these activities in parallel, the CBO created new and updated operating pro- cesses and models for operating on AWS. As the MVC was being built, the CBO was developing and putting in place the new operational processes that were needed. The customer also assigned leaders to the three cat- egories they focused on and gave them time to devote to their new tasks. These three leaders gathered up feedback and reported to a designated, full-time CBO leader. The CBO leader served as a champion who reported into an assistant to the CIO. This person had the responsibility, visibility and accountability for the cloud transformation program.