Operations Management
Customer /
Service Strategy Service Portfolio
& Design Vendors /
Partners Financial / Cost
Mgmt Security
Comp
Enable Optimal
Cloud Operations Full Lifecycle
Management of
Cloud Service Cost, Quality &
Compliance SLAs /
SLOs Continuous Cost
Optimization Secure, C
Auditable
4 — Self Serve -
End to End App/
Infra Automation End to End Visibility Application
Landscape Templates Provider Roadmaps
Integrated Total Cost of
Operations Application
w/i Co
Frame
3 — Self-Serve -
Infrastructure as
Code Application Aligned
Services Workload Profile
Cloud Templates Real Time Service
Reporting Total Cost of Service Infrastructu
w/i Co
Frame
2 — Partially
Automated Application Oriented
Cloud Services Initial Standard Cloud
Services Vendor Management
Framework Real Time Cost
Integration 1 — Manually
Engineered Heavy Lifting per
Application One off Service
Design Disparate Contracts Manage to Budget
5 — Continuous
Service Optimization
Cloud C
Frame
Opera
Complianc
Docum
Figure 1: CTP’s Cloud Transform
In this article we outline four customer stories of cultural change. The first
three focus on cultural missteps the organizations made which ended up
severely stalling their cloud transformation program. In contrast, the fourth
story highlights an organization that underwent successful cultural transfor-
mation and is seeing its cloud program flourish.
Throughout this article, we reference the following Cloud Technology Partners
(CTP) services the reader should be aware of:
Cloud Transformation Maturity Model (CTMM): This enables our clients to
accelerate their cloud program and ensure its continued success by providing
the guidance needed to define their structured decision making, communica-
tions, training, standards and expertise in the use of cloud capabilities (Figure 1).
Cloud Business Office (CBO): This serves as our client’s central point of decision
making, communications and cultural change for the cloud program.
Minimum Viable Cloud (MVC) Methodology: This is a secure public cloud envi-
ronment running at least one application, designed to quickly exercise an orga-
nization’s muscles, engage all necessary stakeholders and demonstrate the via-
bility of cloud services.
84 | THE DOPPLER | FALL 2018