The BBB Connection May 2017 - Page 14

BUSINESS 101 MANAGING GROWTH IN A PROFESSIONAL SERVICES BUSINESS By Carita Strawn As a professional services business, your reputation and future depends completely on the work you do for clients. Client projects are the heart of a professional services business. It is the focus of its staff and the source of its revenue. A project gone wrong can cause catastrophic damage. Project management is key to the success and growth of a profession- al services business. If not handled properly, problems in this area can become increas- ingly detrimental as the business grows. While the goal of most busi- nesses is to secure big- ger and better projects and expand the client base, growth, espe- cially at a fast pace, can also put the busi- ness more at risk if not managed carefully. As we continue to see sig- nificant growth in the professional services in- dustry, it is the perfect time to focus on three co [[ۈڙXX[BY[Y[Z\Z\B\[ۘ[\X\\[\\XZH[]Y[KKY[[][X][ۂۙHوH[[[ۈZ\Z\Hܛ[ٙ\[ۘ[\X\\HXZ\\Z[[YX][H[][X]H]Y[˂ۙHوHY\[]\Y][H]H[YH™\[ۈX[YH\\[\\[ܙHYXY[H8$™[XZ[ [\[\X[\]H[XZ[\ۙHوZ\Y]و[][X][ۋ[ܝ[][K[XZ[\Z[܂]]H[][X][ۜ]Y[H][]YX[\X\™[]\[X\ٝ[ڙX\HX[H[X]܋[Z[KBX\[Hۈ[XZ[YX[[\HZ[و[][X][ۈ\B^[Y]Y[\[\X[[X]\ٝ[][[XXH[ܛX][ۈ]\[X\XH\XYY\˜[Y[˂\X[\ܛ[ڙXXYH\\]8&\[\XHšY\Xو]\HX[]Z[\[Y][ۘ[\X\˂H\][ۈ\\HڙXX[Y[Y[ٝ\H][Yܘ]\][XZ[]]X]X[KX[۝\][ۜ˜[X][H۝[وZ\Y\Y\\\]\BXܛHX[K\[X\]\[ۙHHۈH[YBYH\HڙXܙ\\˂MHۛX[ۈ HX^H MŒ[X\]HY]X[•\\HYۚYX[XH܈ٙ\[ۘ[\X\\KB\\ˈ][[\\][\\HX[YKX[BY\\Hٝ[[H\X]Y][[YH[BX[HY[X\[]X]\[[HHڙX\[B[ˈYY\]ۛHX] Hوٙ\[ۘ[\HB[Y\Y]ۛXYZ\ڙXX[Y[Y[ٝ\KHXZܚ]HX[YH[ۈڙXX[X[H܈][ X][[H[[ܛYY[\[[[X[ڙXZ[ B\K][[[[\YYH[Y[HXZ\[YH[H\ B\]H[Y\Y]\X][ۋ]\H؛[H܈ڙXX[BY\ˈٝ[HH[YHHڙXX[Y\[\\B\[X]YY][YH[ۈHڙX HڙX\›ݙ\[[H\]HHXܘY [Y]˜[ڙX[XZ[\\]K]8&\[\XH]\Z[B]\܈ڙX\Hٚ]XH[[Y[HY\B[\\X\YYY܈H^ڙX \\\ܛ[ZHۈ[ܙHY[[[X\]HX\BوH\[x&\[\YYH[YH[\\\]Z[XB[H\\\ˈY\\۝[YHZHۈ]Y[]X\[\[[و]X[YH^HX[\X[B]H]Z[XK[\YY\[[\ݙ\ܚY[ڋBX[[^[ۙXY[\[Y]ˈ[ڋBX^[ۙHYH[XY[YK\[\\™\[X[H^Hܚ܈YHX\\H[܂H\[\[Hۙ\KˈZ[[X[YHܝ ]\HڙX•[ZH[ܙH^[]H[[YKXۜ[Z[ڙX[\[\Y\ڙX[ٙ\[ۘ[\X\\H[]][Hܝ]H\XZܚ]HوڙX\]Y[[\YB[۝˂ۙHوH[[[ۈZ\ۘ\[ۜ]\\]\Hܝ\[]YڙX\[&]Y[YX[[XYHY^HZ[ ]\YY\][]\YBو Hو\XKX\YڙXݙ\Y][H]B\YHٚ]X\[وٙ\[ۘ[\\]]\[ MIK\Yۈ\H\ۙHZ[YڙX[H[Y\H]ٚ]X[]H܈H\[\܈H[\HYX\[ܙ\܈ٙ\[ۘ[\X\\[\\ٚ]XXYX\]\\[X[]^HYX][HX[YHڋBX[Y\Y[\K[\HY[XYق\[\[܈ڙXܙ[^][ۈXYوٚ]˂]]\H\ۙ[Hٙ\[ۘ[\X\\KB\[XYY ]\\YܙKX\\H]\\B\[\\^[[ܛ]وZ\\\^BZHH\KY][X]HZ\ڙXX[Y[Y[KBX[]Y\[ۜY\]XHY\[HۂXH[[\Hۙ]\HX\