The 10 Most Influential Multispeciality Hospitals The 10 Most Influential Multispecialty Hospital Sm | Page 22

first one hundred hospitals thus recognized in the country. Health Communication Workshops
were conducted all over the country in various hospitals, medical colleges, and even defense
establishments. Institute of Healthcare Excellence has been initiated (IHE-BBH) in Baptist
Hospital to provide a forum for exchange of ideas and to share knowledge.
4. Being focused on compassion and charity, how is BBH helping the underprivileged
Section of the society? Also, tell us about your Community Health Division (CHD).
Being relevant to the disadvantaged is central to the existence of Bangalore Baptist
Hospital. 18% of the total budget is reserved for the care of the poor and the
disadvantaged. This is true within the hospital and also in the large community health
network outside the confines of the hospital. The higher paying patients do ask for more
frills and better ambience, but they pay more and thus, are able to help subsidize the poor.
At BBH, the concessions are reserved only for the ‘general subsidized’ category. On an
average, the patient mix is that of 35% private patients to 65% general patients.
5. BBH claims to be the first mission hospital in India to be accredited with NABH and
NABL. What led to this?
There has always been a realization that there has to be a palpable commitment to quality.
When BBH received NABH and NABL accreditation, it was among the first 100 of the
country. BBH was also the first mission hospital in the country to be thus accredited.
Nursing Excellence award was given in 2018.
I am reminded about the story of the mountain climber who was lost in a blizzard. After
days of frantic search and rescue efforts, as his team members erected a stone in his
memory, they inscribed the following sentence: “When last seen, he was still climbing”.
That, in a nutshell, crystallises the BBH story. We hope we will never stop climbing.
Quality is a journey; not a destination.
20 | March 2019 |