Definitions of Basic Skills and Attributes for Entry Level Workers
Survey respondent rankings are on page 21)
Skills and Attributes
Adaptability
Appreciation of Diversity
Attention to Detail
Conflict Management
Creativity
Critical Thinking
Customer Service
Decision-making
Dedication
Following Directions
Information Gathering
Initiative
Integrity
Intellectual Risk-taking
Descriptions
Ability to adjust to changing expectations and be flexible when
confronted with new or ambiguous circumstances or situations
Ability to show empathy and embrace multi-cultural diversity,
including viewing new ideas and varying perspectives in a positive
fashion
Skill in reviewing with a critical eye the fine, detailed aspects of both
quantitative and qualitative work process and end products
Skill in assessing interpersonal situations and resolving or mediating
conflict, including taking steps to avoid potential or perceived
conflict
Ability to conceive of, and contribute, new ideas, alternative
pathways, or unique responses to a variety of situations
Ability to analyze situations, assess information and judge
alternatives in conceptual, intellectual, abstract, mathematical and
logical formats
Ability to ascertain, and respond quickly to, the needs of internal and
external customers to meet employer expectations and customer
satisfaction
Knowledge of how to ask questions, consider options, risks and
rewards, set limits and plan goals, and apply information to the
process of choosing the best alternative
Ability to demonstrate endurance, follow-through and capacity to
complete work tasks, including proposing, negotiating and
implementing alternative approaches
Ability to follow written and oral instructions, and to adhere to
established procedures, business practices and policies, including
health and safety
Ability to observe, to listen to informat ion provided orally and to
read material to gather, document and interpret information presented
various formats
Ability to show self-motivation in getting work done, or done better,
in the course of routine, daily work or take the lead in unique
situations
Ability to be trustworthy and honest, to choose the ethical course of
action, and to comply with all applicable rules, laws and regulations
Acceptance of the importance of lifelong education, including
learning quickly and thoroughly, and continuously applying new
knowledge
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