Trend 9 ~ Communication: The purposeful activity of information exchange
between two or more participants in order to convey or receive the intended
meanings through a shared system of signs and semiotic rules. The basic steps of
communication are the forming of communicative intent, message composition,
message encoding, transmission of signal, reception of signal, message decoding and
finally interpretation of the message by the recipient.
Necessary Skills and Knowledge
Applications
Basic Computer Skills
Basic Tablet Skills
Cross Function Training
Customer Support Process
Information Technology/Software
Mobil Technology
Self Directed Teams
Touch Screen
Video
Visual Communication
Presentation Software Skills (i.e. Power Point)
Public Speaking Skills (i.e. Toastmasters)
Teamwork
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