Chapter
9:
Case
studies
in
Ta’izz
9.6.6
Case
15
-‐
Water
quality
in
Ta'izz
city
Highly
unreliable
water
supply
and
quality
services
Two
parties
dominate
the
market
for
drinking
water
in
Ta'izz
city:
Ta'izz
Water
&
Sanitation
Local
Company
(TWSLC)
and
the
private
market.
However,
according
to
a
study
of
Koop
(2008)
the
water
quality
and
supply
is
highly
unreliable.
According
to
Koop
(2008)
many
departments
within
TWSLC
are
unable
to
perform
as
is
desirable.
Koop
(2008),
who
concentrated
in
his
study
on
the
quality
department,
found
out
that
a
long-‐term
vision
with
goals
and
milestones
in
the
quality
department
is
completely
absent.
Moreover
the
ability
of
employees
to
react
to
operational
affairs
is
weak.
Operational
tasks
are
hindered
by
insufficient
availability
of
materials
and
equipment,
replacement
of
worn-‐out
parts
cannot
proceed
and
imposed
quality
regulations
are
not
being