TENANT INFORMATION GUIDE FOR TENANTS (VIC) | Page 41

PART 5: Solving tenancy problems

Victorian Civil and Administrative
Tribunal (VCAT)
VCAT hears a range of disputes, including
those between tenants and landlords.
Application forms are available from VCAT
and Consumer Affairs Victoria. Once you
have applied for your case to be heard,
VCAT will inform you of the date, time and
place of the hearing. Hearings take place
in the city, suburbs and country Victoria.
It is important to be prepared for a
hearing. The VCAT member will hear and
consider all the evidence presented from
both sides. This might include listening
to evidence from witnesses or looking
at photographs and other documents
brought to the hearing by you or the
other party.
VCAT’s decisions are usually made on the
day of the hearing; they must be obeyed
by both parties in the same way as a
court order.
VCAT will also consider urgent hearings
in cases of extreme hardship. You must
include a letter outlining the reasons why
a matter is urgent when you lodge your
application.
Interpreters at VCAT
VCAT can provide interpreters for the
parties directly involved in a dispute.
If you need an interpreter, VCAT must be
told at the time of making the application.
VCAT will then arrange for an interpreter
free of charge. Friends or relatives are
generally not allowed to interpret for a
tenant or landlord > see Victorian Civil and
Administrative Tribunal (VCAT) on page 42
for full contact details.

Full contact details for all
of these, and other useful
organisations, are on the
following pages.

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