TENANT INFORMATION GUIDE FOR TENANTS (VIC) | Page 20

Renting a home

If you are living in a
rooming house, please refer
to Rooming houses: A guide
for residents and operators.
Copies of this guide are available
from consumer.vic.gov.au

Repairs

• Document repair requests
in writing.
• Keep copies of all letters, forms
and reports for future reference.
• Use forms available from the
Consumer Affairs Victoria website
or the RentRight smartphone
app – see consumer.vic.gov.au/
rentright.

Urgent repairs
If you request urgent repairs the landlord
or agent must respond immediately.
Urgent repairs are:
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Repairs are your landlord’s responsibility.
However, if you caused the damage, the
landlord can ask you to arrange to repair
it or pay for repairs they undertake.

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Tenants, landlords and agents must
follow set procedures when dealing with
urgent and non-urgent repairs. You must
continue to pay rent even while waiting
for repairs.

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However, if the matter has gone to the
Victorian Civil and Administrative Tribunal
(VCAT), you can apply for the rent to be
paid into VCAT’s Rent Special Account
until the issue is resolved.

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a burst water service
a blocked or broken toilet system
a serious roof leak
a gas leak
a dangerous electrical fault
flooding or serious flood damage
serious storm or fire damage
a failure or breakdown of any essential
service or appliance provided by your
landlord or vV