TENANT INFORMATION GUIDE FOR TENANTS (QLD) | Page 8

Resolving problems
Good communication is the key to resolving most problems. Find out your
rights and responsibilities and try to resolve disputes with the lessor/agent
directly. If this does not work the RTA’s dispute resolution service may be able
to help. If it remains unresolved you may be able to take the matter to the
Queensland Civil and Administrative Tribunal (QCAT).

Extending your fixed term tenancy
If you want to stay on under a new fixed term agreement, and there are no
changes other than the end date, you and the lessor/agent should sign a letter
or statement that includes the new date.
If there is to be a change to any of the terms of the agreement then the lessor/
agent will need to prepare a new written tenancy agreement. You and the
lessor/agent must sign the new agreement before the old one ends. If there is a
significant change (e.g. a rent increase you think is excessive) you can dispute it
but only after you’ve signed the new agreement.
If the end date of a fixed term agreement goes by without any contact between
you and the lessor/agent, the agreement continues as a periodic agreement.

6