Surface World March 2019 SW_March_2019_LR | Page 4

COMPANY SPOTLIGHT On Demand Technical Advice-Service Following a very successful launch at the Surface World Live show in September 2018 Plating-Line-Advice had no hesitation in booking again for the next Surface World Live show, once more being held at the NEC in March 2020. One of the aspects of our offer that was very well received at the 2018 show was our range of bespoke technical advice Service and Support Plans, reports Will Green. Whilst similar advice services exist specifically for the chemical processes used in surface treatment, we find generally there is a lack of provision in the industry of independent technical support on the engineering design aspect of specialised plating equipment. We think this lack of provision may be due to perhaps a perceived intermittent need for engineering advice of this type due to plant upgrades or capital expenditure only happening periodically whereas the chemical process is in continuous use. For the same reason many processing companies will have full time in house chemical support but cannot justify the cost of permanent in house engineering design resources. The engineering support that does exist in the industry is often supplier oriented in support of increasing sales of a particular product so cannot always be considered fully independent. 2 The Service and Support Plans offered by Plating Line Advice give the benefit of on demand access to specialist independent technical advice at a fraction of the cost of a permanent in house alternative. Costs are known and agreed in advance and divided into equal monthly instalments over the period of the service and support agreement. The support however is drawn down on demand as required by the particular project timescale and complexity of requirements. This arrangement makes budgeting simple as the costs are the same each month and relatively low. In addition to the on-demand aspect regular periodic site inspections are built in to increase confidence and maintain operational efficiency. Annual Service and Support Plan Examples Gold 40 days of onsite plus remote telephone and internet support. Suitable for organisations planning major capital investment or those who have multiple process line installations. Silver 20 days of onsite plus remote telephone and internet support. Suitable for organisations planning both capital investment or upgrades to existing facilities. The above are indicative examples and support plans are tailored to meet the needs of each individual organisation both in agreement duration and number of days required. Feedback from our clients on previous projects: “We couldn’t have done it without you” – Project Manager “That is the best technical specification we have ever sent out”– Works Engineer “You should have charged more” – Divisional Manager “We need Will to be involved in this project” – Plant Manager All projects are carried out subject to complete confidentiality. We have offi ces in both the West Midlands and the South West Plating Line Advice, Stand C11, Surface World Live 2020 18th-19th March 2020, Hall 11, NEC Birmingham “Peace of Mind through Confi dence” Email: [email protected] Visit: www.plating-line-advice.com Bronze 10 days of onsite plus remote telephone and internet support. Suitable for organisations planning some capital investment or upgrades to existing facilities. MARCH 2019 twitter: @surfaceworldmag