Surface World March 2019 SW_March_2019_LR | Page 4
COMPANY SPOTLIGHT
On Demand Technical Advice-Service
Following a very successful
launch at the Surface World
Live show in September
2018 Plating-Line-Advice
had no hesitation in booking
again for the next Surface
World Live show, once more
being held at the NEC in
March 2020.
One of the aspects of our offer that was
very well received at the 2018 show was our
range of bespoke technical advice Service
and Support Plans, reports Will Green.
Whilst similar advice services exist specifically
for the chemical processes used in surface
treatment, we find generally there is a lack
of provision in the industry of independent
technical support on the engineering design
aspect of specialised plating equipment.
We think this lack of provision may be due
to perhaps a perceived intermittent need
for engineering advice of this type due to
plant upgrades or capital expenditure only
happening periodically whereas the chemical
process is in continuous use.
For the same reason many processing
companies will have full time in house chemical
support but cannot justify the cost of permanent
in house engineering design resources.
The engineering support that does exist in the
industry is often supplier oriented in support
of increasing sales of a particular product so
cannot always be considered fully independent.
2
The Service and Support Plans offered by
Plating Line Advice give the benefit of on
demand access to specialist independent
technical advice at a fraction of the cost of
a permanent in house alternative. Costs are
known and agreed in advance and divided
into equal monthly instalments over the
period of the service and support agreement.
The support however is drawn down on
demand as required by the particular project
timescale and complexity of requirements.
This arrangement makes budgeting simple
as the costs are the same each month and
relatively low.
In addition to the on-demand aspect regular
periodic site inspections are built in to
increase confidence and maintain
operational efficiency.
Annual Service and
Support Plan Examples
Gold
40 days of onsite plus remote telephone and
internet support. Suitable for organisations
planning major capital investment or those
who have multiple process line installations.
Silver
20 days of onsite plus remote telephone and
internet support. Suitable for organisations
planning both capital investment or upgrades
to existing facilities.
The above are indicative examples and support
plans are tailored to meet the needs of each
individual organisation both in agreement
duration and number of days required.
Feedback from our clients
on previous projects:
“We couldn’t have done it without you”
– Project Manager
“That is the best technical specification
we have ever sent out”– Works Engineer
“You should have charged more”
– Divisional Manager
“We need Will to be involved in this project”
– Plant Manager
All projects are carried out subject to
complete confidentiality.
We have offi ces in both the West
Midlands and the South West
Plating Line Advice, Stand C11,
Surface World Live 2020
18th-19th March 2020, Hall 11,
NEC Birmingham
“Peace of Mind through Confi dence”
Email: [email protected]
Visit: www.plating-line-advice.com
Bronze
10 days of onsite plus remote telephone and
internet support. Suitable for organisations
planning some capital investment or
upgrades to existing facilities.
MARCH 2019
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