Surface World January 2019 Surface World January 2019 | Page 16
INDUSTRY NEWS
Master Abrasives adds department
structure with Team Leaders
Master Abrasives has
appointed several Team
Leaders to support and
ensure effi cient running of
the relevant departments.
Paul Batson, Managing Director explained
this new approach: “The introduction of team
leaders in chosen departments will give us
a more defined structure and ensure clarity
for all is maintained, especially when the
manager of the team is not on-site.”
The stores department Team Leader will be
Danny McBride who has been working at
Master Abrasives for eight years. Danny has
a good understanding of the company’s
processes and will lead his team in ensuring
customers continue to get their orders
delivered next-day where possible.
Paul Bowhill has been working in the
production department for eight years and
has an excellent knowledge of all aspects of
manufacturing Master abrasive belts and
MASTERFLEX ® products. Paul will become the
Team Leader for the production departments
with the continued objective of the highest
quality conversion in the quickest time
possible for customer orders.
Stephanie Hanson has been working at
Master Abrasives for three years and was
originally working in the production of our
MASTERFLEX ® abrasives. In May 2016, Steph
joined the Master Tool Services department as
an administrator and has played a major role
in providing customers with assistance and
answering queries. This makes her a great fit
to lead the tool services administrative team
as the Commercial Team Leader.
Dave Grice returned to work at Master
Abrasives when he came back to the
UK five years ago after having previously
worked as the company’s stores supervisor.
Dave is currently working in the tool service
department among a team of Technicians
who carry out power tool repair and services.
Dave has a good knowledge of power tools,
repairs and services such as Hand Arm Vibration
testing, which will make him an excellent
Technical Team Leader for this department.
Having joined the customer service
department three years ago, Kelly Warrington
has been a key team member for technical
products and some of Master Abrasives
newer initiatives such as grinding machines.
Kelly’s extensive product knowledge will be
invaluable as the customer service team strives
and continues to satisfy customer needs.
Paul Batson concluded, “Of course, every
member of the Master team is key to our
continued success and plays a vital role in
achieving our overall goals. I believe the
addition of Team Leaders to our structure
will make us more efficient, structured and
prepare us for our continued growth
and success in 2019 and beyond.”
Telephone: 01327 703813
Email: [email protected]
Visit: www.master-abrasives.co.uk
14
JANUARY 2019
read online: www.surfaceworld.com