Contents
Cover Story
Investing in
Engagement
By Erica Kemp
Credit Union 1
Increasing collaboration,
connectivity and relation-
ship building.
PAGE 20
The Trouble
with ERM
By Erin Sedor
Black Fox Strategy
Lessons in achieving effective
Enterprise Risk Management.
PAGE 28
Marketing:
Art or Science?
By Jeff Lowe
SMART Technologies
The case for Right-Brain and
Left-Brain marketing.
PAGE 30
When Moving
Forward is Risky New Frontiers
By Mary Faulkner A quick look at some ideas
and projects making a
difference now and in the
future.
Facing painful solutions to tricky
organizational problems.
PAGE 34
PAGE 36
July 2017
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