Strategic Business Plan 2017 - 2020 Strategic Business Plan 2017 - 2020 | Page 30

Small businesses are the backbone of the American economy. Educating our future workforce and helping
them to identify entrepreneurial skills within themselves is paramount to the future of the region.
WFSCB has partnered with the United Corpus Christi Chamber of Commerce (UCCCC) to bring Lemonade
Day to the kids Coastal Bend. This initiative teaches elementary school students how to create and
implement a business plan, including building their budget and marketing. Kids create their product and plan
all aspects of their business. They establish goals and deadlines. And on one Saturday in May all of these
plans come together in 1000-1200 lemonade stands throughout the area. These young entrepenuers learn
how to save, share, and spend the money they earn from the business, contributing 33% of what they earn
to local charities.
WFSCB participates in Small Business Week with Texas A&M- Corpus Christi and its partners to discuss
workforce business services with potential entrepreneurs seeking out services. Throughout the year,
representatives from the Small Business Administration come into WFSCB career centers to discuss
entrepreneurial programs and microenterprise services.
One-Stop Service Delivery System & Explanations
How the Board will ensure the continuous improvement of eligible providers and how providers will meet the employment
needs of local employers, workers, and job seekers;
WFSCB reviews all applications to the Eligible Training Provider System (ETPS) to ensure applicants are
focused on the education and employment based outcomes of their students, and to ensure the programs
are in demand by local employers in need of skilled labor.
WFSCB will ensure continuous improvement of eligible providers by having ongoing processes for constantly
evaluating and improving performance. These efforts begin with clearly defining what each contractor has to
do; when it has to do it; and "how" well it must do in order to get paid. These expectations are then articulated
into goals and needs that must be met, as set forth in a contract statement of work. Further, follow-up is
conducted with the contractors so they can fully understand the linkage between service delivery, project
goals, and overall program mission. WFSCB holds monthly meetings with the contractor's management staff
on key and strategic areas. These areas include, but are not limited to: delivery and design of services,
program performance, funding opportunities, partnership initiatives, etc. The meetings with the contractors
provide the opportunity to routinely address important program areas and issues for improving the quality of
services.
Additionally, WFSCB required contractors to develop a system-wide quality and continuous improvement
model whereby activities are implemented to continuously evaluate and monitor the system and program
improvement in terms of efficiency and effectiveness. These system processes/activities will provide
important information as to how we are doing in meeting the needs of all our customers and what areas we
must improve on.
WFSCB will also use some of the above processes/activities to solicit feedback from the business/employer
community regarding the services provided, needs met, and areas needing improvement. The
implementation of a customer satisfaction survey with survey results handled at the Board level will begin
immediately. The survey feedback will be collected directly through a return link supported by the WFSCB.
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