STAY AHEAD IRELAND April 2019 - Page 5

“ We envision a future where we offer better security and safety to our customers through a combination of our outstanding security officers and a more innovation and data-driven approach “ our protective services. To realize this ambition, and to be able to scale up, we need to modernize our infor- mation systems and IT capabilities. With our strong presence and the large quantities of data available, we are best positioned to continue to lead the industry and create higher value for our clients and shareholders. HEALTHY GROWTH IN 2018 We experienced strong market momentum in 2018, reaching organic sales growth of 6 percent (5). We achieved a sales milestone of more than SEK 100 billion and improved profitability, while at the same time we continued our investments in the security services of tomorrow. We continue to drive our strategy of combining different protective services into security solutions for our clients. Security solutions and elec- tronic security sales grew by 21 percent compared with 2017 and represented 20 percent of total Group sales. The operating margin improved to 5.2 percent (5.1). We have loyal but demanding clients who believe in our direction, which is manifested in an excellent client retention rate. Our average client retention rate in 2018 was 91 percent. Security Services North America delivered solid growth and profitability improvement. We enjoyed stronger growth in Security Services Europe compared with last year, but we were not satisfied with the operating margin in Europe and identified some improvement areas. We initiated a cost savings program that will contribute to the operating result of the business segment going forward. We experienced a favorable overall development in Security Services Ibero-America and continued strong growth in our AMEA (Africa, the Middle East and Asia) division. Earnings per share improved by 12 percent, after ad- justments for changes in exchange rates, items affecting comparability and the impact of the US tax reform. During 2018, we continued our efforts and investments to strengthen our protective services offering. We completed several important electronic security acquisitions in the US, France, the Netherlands and Hong Kong, and are hap- py to welcome these teams to Securitas. Through these acquisitions, we have further strengthened our capability in electronic security across key markets. INCREASED CLIENT FOCUS We have approximately 150 000 clients globally, exclud- ing monitoring-only clients. 140 of these are global clients with complex cross-border security solutions. Our strong, loyal client base gives us significant growth opportunities. Stay Ahead with Securitas Ireland - April 2019 | 05