Value Chain
The value chain shows how Securitas develops,
produces and delivers services based on the security
needs of the individual customer.
Meeting customer needs is the basis of our business.
Our customers can be found in most industries and
they range from private individuals and small firms to
global corporations with varying risk situations and
security needs.
The value chain is a tool for analyzing customer needs
and how we meet them in the best possible way. It
helps us determine how to sell to different customers,
how to organize the provision of our services and how
we cooperate with the customer.
Four issues form the basis of the value chain - the type of
customer, how we should sell services to that
customer or group of customers, how the services we are
selling should be provided, and how we should handle
customer feedback. Answers to these questions help us
create a solution and a workftow that meets the security
needs of the individual customer.
In addition, the security needs of many of our customers
change rapidly. The value chain supports our employees
in the process of changing and developing the customer
relationship over time
and enables them to quickly adapt our offering to what
the customer needs while maintaining high quality.
Stay Ahead with Securitas Ireland - April 2019 | 09