The Securitas
solution
The smooth and safe running of the
office requires all hands-on deck, with
three full time STARS part of the William
Hill Team under the management of their
Group FM.
With over 300 people in the building,
one of the STARS has been trained to
focus on facilities management service.
The office is open plan, in the main,
including employee work desks and
informal break-out areas. There are
closed off meeting rooms, in addition to
lunch and kitchen spaces on each floor.
The attention required to keep each
floor running smoothly is full time and
involves all manner of tasks.
STARS are front of house on reception, to
meet and greet visitors and issue access
passes. The mornings are particularly
busy, with employees arriving and a
high number of visitors. All meeting
room management, including catering,
is handled by STARS as is the running of
the post room.
The STARS lock and unlock the office
each day and handle out-of-hours
access requests. They carry out
routine fire extinguisher checks and
are responsible for the safe evacuation
of individuals, should the fire alarm
sound. They also support William
Hill’s management team with travel
arrangements and administration.
STARS regularly walk the floors to check
for theft, damage or health and safety
issues, which could cause injury. All
issues are reported to the Group FM and
dealt with swiftly. A CCTV system is also
in place, overseen by the Group FM, to
help protect people and property. The
STARS support the CCTV monitoring
and incident reporting (under the
management of the W.Hill FM).
William Hill quickly realised the benefits
of STARS and have since introduced this
bespoke service with two STARS into
their Leeds office.