The Securitas
solution
Two STARS work full time for the City
& Guilds Group, one based in each
building. Welcoming visitors is a key
part of the role; signing them in,
creating access passes and arranging
guest WiFi.
The client brief
The City & Guilds Group Head Office is based
in London, on Giltspur Street and is made up
of two connected buildings. Giltspur House
has five floors of office space, with ground
floor meeting spaces and a café. Next door,
the Giltspur Street building also consists of five
floors, and has a restaurant for employees.
First impressions count for the City & Guilds
Group. They wanted a professional front of
house service, to create a welcoming and safe
environment for employees and visitors. A
service that went beyond traditional reception
duties to include security expertise. STARS
proved to be the perfect solution.
Client testimonial
Jamie Dervish, Group FM Property Manager
at the City & Guilds Group commented:
“Historically, we provided an in-house
reception service and when our longest serving
receptionist decided to retire, after 35 years,
we knew it would be a challenge to replace her
years of experience and knowledge.
“This change was the catalyst for us in deciding
to implement smarter and more efficient ways of
working. We decided to review the structure of
the team and ou tsourced the reception service
to Securitas. The quality of the candidates put
forward was impressive and the management
team ensured the implementation of the new
service was seamless.”
STARS also handle the booking, set-up
and maintenance of meeting rooms.
With space at a premium, employees
work with the STARS to ensure all room
requirements are met. Catering is also
arranged, if needed. Access card issues
are resolved by STARS and they also
handle deliveries to the post room.
Building checks are carried out once
a week, to ensure there are no health
and safety hazards, lighting failures
or damage to property and assets.
Fire extinguishers and first aid kits
are checked to ensure all is in order.
Damaged or missing equipment is
reported as a priority. Any issues
observed are recorded, via PDA, and
shared with the City & Guilds team.
Incident management is also part
of the role, with the support of
two officers in the on-site CCTV
room. Incidents are handled, in the
appropriate way, logged and reported
to the Group FM Property Manager.