Summary of findings
and physical needs these had been identified with
measures put in place to help people to manage and
reduce any known risks. Staff and volunteers had been
suitably recruited and there were sufficient staff with a
variety of skills to meet people’s individual needs and to
respond flexibly to changes.
Staff received the training and support they needed and
were highly motivated to perform their roles and deliver
sustained high quality care. This included staff having the
skills to effectively manage people’s medicines so that
these were available and administered safely to people.
People were extremely confident and positive about the
abilities of staff to meet their individual needs in the right
way and at the right time for them. The management
team supported staff to undertake relevant research and
development, to ensure best practice and make
improvements in care when required so that it remained
effective in meeting people’s needs.
People told us they were supported with their nutritional
needs with the assistance of the chef. They checked
people’s choices with them as they served meals which
were both nutritious and presented in a way which met
people’s needs so that they could enjoy their meals
comfortably.
Staff were kind and thoughtful to people. People told us
staff spent time listening to them, did not rush them, and
did all they could to meet people’s individual wishes and
requests. People’s individual needs were assessed and
staff always encouraged people to make their own
choices about their care and treatment. Where this was
not possible issues of consent and decisions were made
in people’s best interests by people who had the
authority to do this.
People were treated as individuals and staff were
motivated and committed to providing people with the
best possible palliative and end of life care. Staff worked
with people to enable them to live as full a life as possible
and supported people in achieving their wishes with key
comments from staff who believed they went the extra
2 St Giles Hospice - Walsall Inspection report 21/12/2015
mile. People were supported to receive end of life care
that met with their needs and wishes and to achieve a
private, dignified and pain free death. People, their family
members and staff were provided with the emotional and
bereavement support they needed.
People were at the centre of the management and staff’s
core values of personalised end of life care aimed to
provide quality of care and life to all people. To achieve
this staff formed close partnerships with external health
and social care professionals, educators and national
organisations involved with end of life care. This helped
to ensure that people received the right care at the right
time and knowledge was appropriately shared and used
to influence best practice for people’s care. This included
care and treatment planning to make sure it was inclusive
to meet the diverse and changing care needs of the local
population.
People and their family members, staff, board of trustees
were actively informed and involved in developing the
service. Their views were used to continuously inform
service improvements and development and to influence
the services people received so that these remained
innovative, effective and raised quality where needed.
The management team were developing the hospice
services so that they were inclusive and responsive to the
needs of all people including those people who may not
have traditionally used hospice services.
There was a strong leadership team which listened and
supported people who used the service and staff. Staff at
all levels were involved in the quality checks where a
varied range of methods were used to determine the
quality and safety of people’s care and treatment to
maintain improvements so that people received the best
possible care. This included checking services people
received against inventive recognised standards for end
of life care. This is also reflected the recognition and
achievements of good practice awards which promoted
high quality, safe and advanced care and treatment for
people who used the hospice services.