Good –––
Is the service well-led?
received. Staff spoken with told us about the daily team
briefings they had and how meetings were also used as
time to reflect on their own standards of practice and make
suggestions. The registered manager confirmed that
meetings were also utilised for reflecting on the emotional
parts of the work staff did at the hospice. For example, if a
person’s death particularly touched a staff member in
some way. One staff member explained to us, “We always
have time to reflect so that we are able to improve and
share good care.”
We also saw an analysis of the cause, prevention and
promotion of people’s skin needs was used to drive
through the effectiveness of the care and treatment people
received. In the last quarterly report we saw the results
showed all people’s pressure ulcers were unavoidable.
However, one staff member told us if there was learning for
staff about their practices around the care and treatment of
pressure ulcers the analysis would pick this up. Another
staff member felt by reflecting on the causes of
pressure ulcers they could measure how effective the care
and treatment people received so that any changes in staff
practices could be followed through. The registered
manager told us and we saw that a wound treatment
booklet had been implemented which had helped to
inform staff practices in identifying the treatment required.
We saw research was also