St Giles Hospice Quality Account 2018/2019 St Giles Hospice 2018-19 Quality Account | Page 6

3. Looking Back: Priorities for
improvement from 2018 – 2019
3.1 During 2018/19 we
widened access to inpatient
care for our local community
What we did?
We invested in a reconfiguration
of part of our inpatient unit in
order that we could offer six
new single en-suite rooms for
people who are at end of life and
eligible for fast-track Continuing
Healthcare Funding (CHC). This
included social spaces for both
residents and families as well as
access to daily activities. These
beds enabled us to increase our
overall provision of inpatient care
and widen access to people who
needed a different type of care.
Previously this type of care would
have been provided in a care
home as the person’s care needs
would not require the input of our
full specialist inpatient team.
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What was the outcome?
Following the reconfiguration in
January 2018 all six beds were
opened and were operational
by April 2018. Since that time,
up until end of March 2019, we
have cared for 27 people. Three
of these people remain resident
at the time of reporting. The
majority of people remained
with us for less than a month
with three staying with us for
over three months. In some
cases, people have been able to
transfer to our CHC beds after
having their care stabilised by the
specialist team, rather than face
a further move to a care home
which supports their continuity of
care in familiar surroundings.
“Tony experienced the
‘end of life’ care that he
wished for.”
“Amy, Trudi and the
rest of the team were so
helpful and professional.”
“St Giles is a wonderful
organisation.”
“Thank you for your
dedication, kindness and
empathy to our loved one
while he was in your care.
He could not have spent
his last months in a better
environment. He became
settled and confident
with you and recognised
all the exceptional care
you gave him. We would
also like to thank you
for your kindness and
professionalism towards
all his family and visitors.”