St Giles Hospice Quality Account 2018/2019 St Giles Hospice 2018-19 Quality Account | Page 3

1. CEO Statement
This year St Giles has had a Care
Quality Commission inspection
and I would like to thank all of
our staff and volunteers for the
welcome they gave inspectors.
The results of this inspection
reflect the hard work that goes
into ensuring the best possible
patient care on a daily basis.
Emma Hodges
Group Chief Executive
This is year two of our five year
strategy and we continue to focus
on delivering what we planned to
during this period. Our key aims
for this year were to:
• develop a more comprehensive
approach to our support for
family members and carers.
• consider the patients we will
be caring for in future years
as a response to the changing
demographics.
• continue to manage our
resources robustly against
a landscape of rising costs,
increasing demand and flat
income.
Our focus remains on providing
high quality care for patients
with specialist palliative care
needs and the majority of our
funding supports this. Eighty
percent of our care is provided
in the community, in particular
in people’s homes. For our
inpatient care, the utilisation
of our beds remains higher
than average.
In our five year
strategy, we outlined
the need not only to
support patients, but
the people who care
for them.
We have supported the family
members and carers of our
patients for many years,
however we wanted to review
both this work and the support
that our wider community
might find beneficial, over and
above what is already in place
and the amazing job families
and friends already do. Our
consultation work highlights
that many people who are
looking after or providing
support to a family member
or friend do not recognise
themselves as ‘carers’. Going
forward our plans will reflect
this and provide appropriate
and accessible support. Next
year will see the implementation
of some of the plans our ‘carer
and family support’ consultation
has prompted.
We have spent time with our
Trustees and senior clinical
teams discussing the changing
demographics in our society and
considered the impact this might
have on future provision of care.
This work is ongoing and will
ultimately drive a future clinical,
workforce and financial strategy.
In particular, we are considering
the growing demand for services,
how we can share our expertise
and the impact of ageing, multi-
diseases and dementia on
hospice care.
Phoenix, our service to help
any young person who is facing
loss or grieving, celebrated
its fourth birthday this year
and I am delighted to say has
helped more than 500 families
in that time. The Phoenix team,
“Our focus remains on providing high
quality care for patients with specialist
palliative care needs”
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