St Giles Hospice Quality Account 2018/2019 St Giles Hospice 2018-19 Quality Account | Page 2

Contents
Section Title

Page
Section Title
Page
CEO Statement  3 9 What patients say about our organisation 16
2 Statement of responsibilities 5 10 What others say about us 18
3 Looking back: Priorities for Improvement 6 11 CQUIN 18
12 Data Quality 19
13 Our participation in clinical audits 20
14 Supporting staff and community to
have a voice 21
1
3.1 C
 HC Beds
3.2 Hospice at Home Walsall
3.3 Datix Overview
4
Strategic priorities
8
4.1 P
 atients of the Future
15
4.2 C
 arers Project
15.1 Workshops and Study Sessions for
our staff and Volunteers
4.3 P
 atient Records Systems
5
A review of services
10
5.1 Core service
15.4 QCF Qualifications
5.3 Assurance for commissioners
15.5 Summer School
5.4 Clinical Effectiveness
15.6 Student Nurses
5.5 Family Support and Bereavement
Patient Safety
12
6.1 Safeguarding
6.2 Duty of Candour
6.3 Prevention and Management of Infection
6.4 Medicines Management
6.5 Patient Safety Benchmarking
6.6 Tissue Viability

7 Complaints
8
Other organisational developments
8.1 Supportive Care
8.2 Community and Day Hospice
8.3 Inpatient Services
15.2 Workshops and Study Sessions
for Everyone
15.3 St Giles Conference
5.2 Research
6
Supporting staff with personal development 22
14
15
16 Board commitment to quality 24
17 Statement from CCG 24
18 Abbreviations and glossary 25
19 Get in touch 26