St Giles Hospice Quality Account 2018/2019 St Giles Hospice 2018-19 Quality Account | Page 19

12. Data Quality
We currently hold 64,593
electronic records.
We submitted our Information
Governance Toolkit assessment
in March 2018. The outcome
was satisfactory for this year’s
toolkit and we again passed the
required standard. This enables
us to continue to use NHS mail
and access hospital test results
which in turn allows us to make
clinical decisions quickly and
share information securely.
In 2018/19 we offered support
to the following people
• 1  ,488 patients were supported
at home – 1,181 of which were
new patients.
• 6
 11 people stayed in our
inpatient units at Whittington
and Walsall.
• T
 here were 4,480 attendances
to our Bereavement Help
Points, an increase of 31%.
• T
 here were 2,762 attendances
to our Lymphoedema Clinics.
• A
 n average of 48 people a
month benefitted by attending
our Day Hospice and an
average of 58 people a month
attended our Wellbeing Day
which is held once a week
throughout the year.
• 3
 ,137 visits were made by our
Hospice at Home Team to
people at home.
• 6
 ,764 visits were made by our
Community Nurse Specialists
to people in their own home.
• 2
 11 appointments were made
for a member of our Medical
Team to see patients in their
own home or at a Consultant
outpatient appointment.
Inpatient Unit - Whittington
• 77% wanted information.
• 1% were seeking emotional
support.
• 12% were referred onto another
service.
• 3
 60 patients were admitted. • 4% required hospice support
and were referred on to us.
• 3
 3% were discharged home or
to a care home. • 3% wanted information about
symptom control.
• T
 he average length of stay was
15 days. Of the calls to ARC from people
known to us:
• T
 he average occupancy level
was 75%. • 1  4% were with patients.
Inpatient Unit - Walsall
• 2
 57 patients were admitted.
• 3
 8% were discharged home or
to a care home.
• T
 he average length of stay was
12 days.
• T
 he average occupancy level
was 76%.
Advice and Referral Centre
• 2
 1% were with carers or family
members.
• 6
 5% were from/to healthcare
professionals supporting the
co-ordination of patient care.
• An additional 1,496 calls were
made in respect of referral
triage assessment where we
speak with patients, families
and healthcare professionals to
ensure we offer the right care
to each person.
Our Advice and Referral Centre
(ARC) handled over 25,000 calls
during 2018/19. Referrals 2018/19
Of the calls we received where
the caller/patient was not
previously known to us: • Hospice at Home - 362.
• 5
 6% of calls were from
healthcare professionals.
• 4
 3% of calls were from
members of the public.
• 1  .5% of calls were from social
care professionals.
• 6
 8% of calls were on behalf of
the patient.
• 3
 % wanted advice regarding
practical issues.
• Community - 1259.
• Day Hospice – 313.
• Lymphoedema Clinic – 644.
Of these 87% went on to receive
care.
580 new referrals were made
to District Nursing Teams – this
meant nearly 39% of patients
being referred to specialist
palliative care were not already
known to a District Nurse. This
was an increase of 3% compared
to 2017/18.
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