St Giles Hospice Quality Account 2018/2019 St Giles Hospice 2018-19 Quality Account | Page 16
9. What patients say about our organisation
We ask patients and their families about their experience and the difference we have made for them.
We had feedback from 592 patients and carers.
94% of patients and their families said that they would be extremely likely or likely to recommend
St Giles to friends and family if they needed similar care.
Experience score comparison
100%
75%
50%
25%
2017/18
W
0%
2018/19
Here are a selection of thank yous and comments
“Everything that was done was
carried out sensitively and most
compassionately throughout and
ensured that my late wife was
not anxious or in pain for which I
am eternally grateful.”
“I just wish to say thank
you from the bottom of
my heart. With our CNS
support in conjunction with
that of the district nurses
and family we were able
to fulfil my husband’s end
of life wishes. His death
at home was peaceful,
pain free and he was
surrounded by family.”
16
“I cannot thank the St Giles
team enough for all the
care given to Mom in such
a professional way but also
showing empathy, kindness
and promoting dignity and
privacy at all times. They also
gave me so much support and
kindness at a very difficult
time. Thank you very much
you are wonderful.”
“I knew my Dad was dying but as
he wanted to die at home. The
CNS made that possible with pain
relief and the help of the district
nurses. My mother died in St Giles
– it is a wonderful facility.”