St Giles Hospice Quality Account 2018/2019 St Giles Hospice 2018-19 Quality Account | Page 16

9. What patients say about our organisation We ask patients and their families about their experience and the difference we have made for them. We had feedback from 592 patients and carers. 94% of patients and their families said that they would be extremely likely or likely to recommend St Giles to friends and family if they needed similar care. Experience score comparison 100% 75% 50% 25% 2017/18 W 0% 2018/19 Here are a selection of thank yous and comments “Everything that was done was carried out sensitively and most compassionately throughout and ensured that my late wife was not anxious or in pain for which I am eternally grateful.” “I just wish to say thank you from the bottom of my heart. With our CNS support in conjunction with that of the district nurses and family we were able to fulfil my husband’s end of life wishes. His death at home was peaceful, pain free and he was surrounded by family.” 16 “I cannot thank the St Giles team enough for all the care given to Mom in such a professional way but also showing empathy, kindness and promoting dignity and privacy at all times. They also gave me so much support and kindness at a very difficult time. Thank you very much you are wonderful.” “I knew my Dad was dying but as he wanted to die at home. The CNS made that possible with pain relief and the help of the district nurses. My mother died in St Giles – it is a wonderful facility.”