St Giles Hospice Quality Account 2018/2019 St Giles Hospice 2018-19 Quality Account | Page 11

• W
 ith Manchester University
a study called Implementing
person-centred assessment
and support of patients and
carers in a hospice inpatient
setting.
• W
 ith Surrey University a study
called An Observational Study
of Diagnostic Criteria, Clinical
Features and Management of
Opioid - Induced Constipation
(OIC) in Patients with Cancer
Pain – The StOIC Project.
St Giles closed as a study site
in July 2018.
• W
 ith Keele University Exploring
hospice care from the
perspective of people living
with multiple sclerosis: An
exploratory case study.
• W
 ith Sheffield Teaching
Hospitals NHS Foundation
Trust A multi-centre
evaluation of excessive saliva
management in patients with
motor neurone disease
The hospice has also been
expanding its knowledge and
experience in conducting
research through supporting
staff to complete masters and
doctoral level programmes.
We have expressed interest in
other research studies that are
planned for 2019/20 and we
will be reviewing our Research
Strategy.
5.3 Assurance for NHS
Commissioners in year
St Giles Hospice has sent
the three principle Clinical
Commissioning Groups with
which it contracts a Quarterly
Quality Report. We have
met regularly with these
commissioners throughout
the year, where the contents of
these reports form the basis for
discussion and review.
5.4 Clinical effectiveness
• 1  00% of patients who receive
care from our Hospice at
Home team were enabled to
die at home.
• O
 verall, people who receive care
from the hospice are nearly 25%
less likely to die in hospital.
• A
 ccidents, Incidents and
Near Misses • 93% of urgent referrals took
one day or less to be received
and initial contact made with
the patient by the Advice and
Referral team. We completed
this triage, when we match
our service to the person’s
needs, within one day for 82%
of referrals. We were pleased
to be able to maintain our high
degree of responsiveness to
referrals.
• S
 afeguarding (including where
associated with Deprivation of
Liberty and Mental Capacity) Overall, during 2018/19 94%
of patients and their families
reported a positive outcome
The reports cover key patient
safety topics including the
reporting, monitoring, prevention
and management of:
• Falls
• Pressure ulcers
• Infection Control
• Medicines Management
• Complaints
• P
 atient and Family Reported
Outcome Measures.
In year we shared the root cause
analysis following an outbreak of
Norovirus. There were no areas
of concern raised which required
action although we did revise
our Norovirus Toolkit and made
our information for patients and
families more robust.
5.5 Family Support and
Bereavement
• 96% reported that the
intervention they received had
helped to support them with
their distress or grief
• 100% were satisfied with the
service provided and 99%
indicated that they would
recommend our service to others
• 93% reported that the service
was offered at the right time
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