St Giles Hospice Quality Account 2017 St_Giles_Hospice_Quality_Account_2017 | Page 20

Supporting staff and
our community to have
a voice within our
organisation
We held 4 Listening Events
during 2016/17. Staff, volunteers
and our local community were
invited along. At the start of the
year we used a workshop style
to ask ‘How do we describe
what we are and what we do?’
This fed into the development
of our rebranding and also our
strategy. Towards the end of the
year we invited people to meet
and discuss our 5 Year Strategy.
The information from this event
was used to refine our strategy
document and make sure it was
presented in a way that was
useful for people.
Throughout the year the
senior management team hold
monthly hospice briefings
which all staff and volunteers
are free to attend, besides
providing updates on what is
happening across the hospice it
is an opportunity for staff and
volunteers to ask questions.
It’s your life, and that’s what matters.
Our five year
strategy
Page 18
“The arrangements
for staff training,
development and
support were
comprehensive,
well-resourced
and service
specific. This
enabled effective
clinical leadership,
staff expertise
and knowledge
concerned with
people’s palliative
and end of life care
and treatment.”
CQC 2017
Supporting staff with
personal development
Some key developments and
achievements this year included:
• OSCE (Observed Structured
Clinical Examinations)
programme was rolled out
across all clinical departments
except lymphoedema. The
OSCE programme requires all
registered nurses and health
care assistants to undergo
OSCEs to ensure they remain
confident and competent within
their role.
• We now provide an Essentials
in Palliative Care study day
externally and are continuing
to develop an external clinical
education programme in
response to local needs.
• 2 posters were presented at
the Royal C ollege of Nursing
Education Forum International
Conference and Exhibition,
Nursing education and
professional development: the
global perspective in March 2017.
• An application to the Royal
College of Nursing for a
Celebrating Nursing Practice
project was successful. The RCN
are aiming to build a library of
good practice and are investing
in a small number of projects to
support their wider development
and evaluation. Our application
was to develop an Advanced
Practitioner OSCE programme
and was one of 100 projects
chosen to receive the support
of an expert mentor in order to
develop it further. The project will
run over 2017/2018.
St Giles Education and Training
department is committed to
providing a menu of learning
opportunities for our own staff,
volunteers and external staff
working in all sectors of health
and social care. The training
we offer seeks to give patients,
carers, professionals and our local
community the confidence, skills
and opportunities to promote good
end of life care for all.
Workshops and Study Sessions
Induction Days for
New Staff & Volunteers
Registered Nurses and HCA
Training and Competency Passport
Mandatory Study Days
for Clinical Staff
Mentorship
Moving and Handling Key Worker Training
Sage and Thyme
Fierce Conversations
Wound Care/Tissue Viability Study Day
Advance Care Planning
An Introduction to Palliative Care for
Health Care Assistants
Essentials In Palliative Care - to include T34 Syringe
Pump Verification of Death and difficult conversations
Mental Capacity Act Training
An Introduction to Palliative Care for
Registered Health and Social Care staff
Dementia Awareness – Dementia and the Brain
End of life care and dementia
Ethical issues in care
Management of Depression and Anxiety
Conference- Alternatives to opioids
for severe pain
Writing for Publication
Research Awareness
Appraisal and Revalidation
Confirmers Training
Pressure Ulcer Care
Learning Disabilities and Dementia
Making a difference together –
A health tool Kit
Nutrition
Revalidation Support Session
QCF Qualifications: we offered Level 2 certificates in the principles of
Dementia care, the principles of Care Planning, the principles of end of
life care and in the principles of Leadership. We also offered the City and
Guilds Level 3 Loss and