St Giles Hospice Quality Account 2017/2018 St Giles Hospice 2017-18 Quality Account | Page 7

How will we know what we have
achieved? How will we know what we have
achieved?
The reports and monitoring referred
to above will tell us about the demand
for this type of care and about people’s
experience of it. We will collect quarterly data
from referrers, Family Recorded
Outcome Measures and other Key
Performance Indicators we identified
within the project specification.
2. Piloting a new
Hospice at Home
service in Walsall.
How was this identified as a
priority?
The community we serve through
our 12-bedded St Giles Walsall unit
at Walsall Palliative Care Centre
did not have access to a Hospice
at Home service; we know through
our experience that this can make
a significant difference in enabling
people to remain in their own homes
at end of their lives.
What are we aiming to achieve?
Following discussion with
commissioners, St Giles Hospice
Trustees agreed to fund a 12 month
pilot of Hospice at Home in Walsall
to demonstrate the positive impact
on supporting and enabling patients
to remain at home. From 01.02.18
we began accepting referrals for the
service in Walsall, working with the
District nurse teams and Specialist
Palliative Care team to raise the
profile. The first phase will cover
the South and East Locality areas
working with Dr Teoh Macmillan GP.
3. We will complete
the implementation of
Datix, an electronic
reporting system which
will transform the way
the organisation collects
and reviews accidents,
incidents, events or near
misses and support a
learning culture across
the hospice.
How was this identified as a
priority?
Datix is a widely used system in
healthcare. The hospice’s system
was primarily paper based,
cumbersome and time consuming
to use and manage. The new system
should free up both clinical and
administrative time and improve
monitoring, reporting and learning.
What are we aiming to achieve?
The ultimate aim is to increase
our understanding of when things
don’t go according to plan so
that we can to learn together to
understand how we can improve
systems or practices and to
avoid, where possible, repeated
incidents.
Through collaborative working
with personnel from Datix we
were able to amend the software
to ensure that it followed St
Giles Hospice processes and
procedures already in place and
make it as clear and easy to use
as possible thus encouraging a
culture of self-reporting.
How will progress be monitored
and reported?
Datix will be used to report all
accidents, incidents and near misses
across the whole hospice group.
These will be fed through to our
trustee governance committees as
well as operational groups together
with closing the loop by informing
the original reporter what actions
were taken and, where relevant,
lessons learned.
How will we know what we have
achieved?
The system went ‘live’ on 1st April
2018 across the whole organisation
and our challenge will be to ensure
that we use the data to its maximum
advantage to learn lessons and
improve practice. The system itself
can identify the learning that has
taken place so we can demonstrate
how practice has been improved.
How will progress be monitored
and reported?
We will monitor referrals, how we
deliver the service and people’s
experience of our care. We will report
this regularly to commissioners
in Walsall and our Care Services
Governance Committee and Board
of Trustees.
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