St Giles Hospice Quality Account 2017/2018 St Giles Hospice 2017-18 Quality Account | Page 20

Supporting staff and
our community to have
a voice within our
organisation
Our full five-year strategy was
presented to staff, volunteers,
stakeholders and the wider
community at a series of events
in 2017, incorporating their
feedback from listening events
hosted in 2016.
Staff and volunteers have
been involved in Listening into
Action, an NHS organisational
development and improvement
tool, in which St Giles Hospice
was the first hospice to be
involved. Crowdfixing events
and giving feedback through
a staff and volunteer survey
were part of this programme.
Teams were also involved in
Listening into Action waves,
which involved them leading
on the specific changes they
felt the organisation should
make which were identified
through Crowdfixing and the
staff survey. Subjects that were
tackled by the project included
patient boredom and volunteer
recruitment. These include:
Throughout the year the senior
management team hold monthly
hospice briefings, which all
staff and volunteers are free
to attend. Besides providing
updates on what is happening
across the hospice it offers
an opportunity for staff and
volunteers to ask questions. • Mandatory study days for
clinical staff
Supporting staff with
personal development • Fierce Conversations
St Giles Education and Training
department is committed to
providing a wide variety of learning
opportunities for our own staff,
volunteers and external staff
working in all sectors of health
and social care. The training
we offer seeks to give patients,
carers, professionals and our local
community the confidence, skills
and opportunities to promote good
end of life care for all.
• Induction days for new staff
and volunteers
• Mentorship updates provided
by local university partners
• Moving and handling key
worker training
• Sage and Thyme
• Wound care/tissue viability
study day
• Introduction to palliative care
for HCAs
• Student enrichment day
Our staff have completed Higher
Education Modules undertaken at
local Universities including:
• Healthcare Leadership,
SLAiP (mentorship), Leading
Innovation and Change,
Challenges of Mentorship,
Developing Heath assessment
and examination skills within
clinical practice. The Principles
and Practice of Palliative Care
and Research Dissertations.
Some key developments and
achievements this year included:
• OSCE (Observed Structured
Clinical Examinations)
programme continue to
be rolled out across all
clinical departments except
Lymphoedema, which is
planned for 2018/19. The
OSCE programme requires all
registered nurses and health
care assistants to undergo
OSCE’s to ensure they remain
confident and competent within
their role.
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