St Giles Hospice Quality Account 2017/2018 St Giles Hospice 2017-18 Quality Account | Página 2

Contents
1. Statement of directors’ responsibilities in respect of the Quality Account
2-3. CEO Statement
4. Strategic Priorities
5. Priorities for improvement
6-7. 2017-18 A review
8. Review of services
Research
Assurance for NHS Commissioners in year
9. Clinical Effectiveness
10. Patient Experience
11. Patient Safety
Safeguarding
Duty of candour
Prevention and management of infections
Medicine management
Patient Safety Benchmarking
Complaints
12-13. Other organisational developments
14. What patients say about our organisation
15. What others say about us
16. CQUIN goals agreed with our commissioners
17. Our participation in clinical audits
18. Supporting staff and our community to have a voice within our organisation
Supporting staff with personal development
20. Board Commitment on Quality
Abbreviations and Glossary