St Giles Hospice Quality Account 2017/2018 St Giles Hospice 2017-18 Quality Account | Page 15

• Increased availability and uptake
of MS support service – 48 places
available per week, operating at
85% capacity.
• W
 e have offered a
comprehensive programme of
community engagement and
support for various event weeks
including Dying Matters, Carers
Week and Dementia Awareness.
Community and Day Hospice
• W
 e commenced a project
working alongside GPs
to integrate primary care
services at end of life, using
resources appropriately,
reducing duplication, improving
communication and – most
importantly – ensuring that the
patient sees the right person and
at the right time.
• N
 ursing Home Project – we
were commissioned in East
Staffordshire to support nursing
home staff caring for patients
at the end of their life to reduce
unnecessary admissions to acute
hospitals, allowing patients to die
in the nursing home if they wish.
Inpatient Services
• W
 e successfully applied to the
Rank Foundation to improve the
inpatient ward to make it a more
dementia-friendly environment
with improved signage.
• W
 e have introduced Advanced
Practitioners – Senior Clinical
Nurses working alongside
the medical team – admitting,
reviewing, assessing and treating
patients. This new clinical model
enables the inpatient units to
have a consistent medical team,
providing continuity for patients,
consultants, nursing and support
services.
“Every person we came
into contact with at St Giles
was the same – friendly,
supportive and caring. What
a wonderful ethos you have. I
cannot think of a better place
for our loved one to end his life
than in the care of St Giles.”
- Patient’s family
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